Partnership Hospitality Coordinator

Job Description

THE ROLE
As a member of the Brand Partnerships team, this national role will be primarily responsible for leading our day-to-day hospitality and ticketing needs for our partners, prospects, and key clients. This role will serve as a direct concierge for our national partners working closely with our internal sponsorship, ticketing, food & beverage and premium seat sales teams, as well as external partners, to deliver against ticketing, hospitality, and administrative needs. In addition to the day-to-day requests, this role will lead and track our national in-market ticketing programs working closely with our brand management, promoter and marketing teams to ensure their success.
WHAT THIS ROLE WILL DO
• Day-to-day ticketing concierge for our national partners, including both email and phone communication, servicing their ticket requests
• Direct ticket concierge for select partners' clients, liaising directly with customers and offering best in class service
• Manage large and often complex orders for a variety of partners and related programs across Canada while liaising with various ticketing teams and venues to help facilitate. This includes monitoring inventory, tracking of various sales and regular client-facing reporting
• Track and fulfill all contractual national venue & festival ticket deliverables for our partners
• Maintain and update partner accounts and budget trackers within our ticketing platform, while providing relevant reports to internal teams as needed
• Update and analyze partner ticket program sales trackers and communicate sales as needed, while maintaining ticket inventory to maximize sales opportunities
• Coordinate partner and internal hospitality requirements as needed, including but not limited to suite rentals, premium seating, bulk ticket buys, dinner reservations, food & beverage purchases and partner hosting events
WHAT THIS PERSON WILL BRING
• Minimum two (2) years in the hospitality or customer service industry, with ticketing experience being an asset
• Exceptional customer service, organizational and administrative skills
• Must be able to perform in a fast-paced, multi-demand work environment with excellent time management
• Demonstrated ability to build and foster relationships both internally and externally
• Proven to perform well under pressure; managing high volumes and multiple priorities simultaneously
• A positive, winning approach, incorporating integrity, confidentiality and discretion
• Ability to work evenings & weekends as required
• Bilingual (French/English) is an asset
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, along with Employee Assistant Programs through Modern Health and ComPsych
• YOURSELF: Generous paid time off policy including holiday closures, and sick time for you and dependents, along with free concert tickets
• WEALTH: RRSP program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network, gender reassignment support
We thank all candidates for their interest, only those who will be selected for an interview will be contacted.
Physical Requirements/Work Environment
Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, provincial and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Jobcode: Reference SBJ-bxx55o-216-73-216-62-42 in your application.