Operations Supervisor - Citizens House Of Blues

Job Description

WHAT THIS ROLE WILL DO
• Monitor the labor cost of the shift, paying close attention to overtime
• Accurate accounting close-out of special events
• Checking accuracy of labor system at the end of the shift
• Assist and support restaurant/Music Hall staff in any of their job functions as needed
• Maintain appropriate atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity)
• Assist Manager on Duty in programming ''specials'' into micros system
• Assist in perceiving and troubleshooting potential problems
• Conduct operations with a Guest First mindset
• Ensure all recap forms are submitted to accounting
• Perform opening, ongoing and closing duties
• Conduct daily pre-shift in an upbeat and motivational manner
• Perform daily liquor pulls for bar staff
• Ensure all cash drawers have appropriate change
• Log nightly sales and operational issues in Manager Log Book, either manually or online
• Conduct safety, cleaning and maintenance walk-through – interior and exterior of building
• Check ticket counts with box office before shift begins
• Check email and mailbox for current information
• Update Contact Log at the end of the shift
• Familiarize self with event sheets
• Facilitate proper inter-departmental communication and organization

WHAT THIS PERSON WILL BRING

Required:
• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• High school diploma or equivalent
• Ability to work late hours
• Flexible schedule
• 3 years supervisory experience in high volume restaurant/music hall environment
• Knowledge of Microsoft Office products and Point of Sales system, preferably MICROS
• Knowledge of state, federal and local liquor laws and health code regulations
• Ability to deal with intoxicated guests in a positive and safety minded manner
• Tolerance of all cultures, music and art forms
• Skilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff management
• Ability to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidence

Preferred:
• At least 2 years experience with a national restaurant chain
• Experience in a live music environment
• College diploma in related field

Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

Jobcode: Reference SBJ-d2m0qy-18-216-32-116-42 in your application.