Phone Ambassador - Citizens House Of Blues

Job Description

THE JOB
The Phone Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.
WHAT THIS ROLE WILL DO
• Monitor and respond to the venue's primary phone line and email inbox , answering general venue FAQs, lost & found requests, ADA requests , VIP upgrades, Foundation Room, and general ticket info
• When deliveries arrive, c ontact the appropriate staf f to receive the delivery
• I nteract with guests at the Reception windo w, providing general venue information
• C heck-in visitors on the visitor log and distribute lanyards
• Accept and distribute l ost & f ound items to be held in the safe
• Uphold and enforce the venue's policies and procedures
• Additional duties and special projects as assigned by management
WHAT THIS PERSON WILL BRING
Required:
• High School Diploma or equivalent
• Creative thinker and problem solver
• Detail oriented, able to handle several tasks simultaneously
• Demonstrated ability to solve problems quickly and work well under pressure
• Excellent verbal and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and the ability to execute programs
• Computer skill competency with an emphasis on Microsoft Outlook, Excel, and Word
• Willing and able to work nights, weekends and holidays
• Position requires constant sitting
Physical Demands/Working Environment:
• Working environment is fast-paced
• Position requires repetitive use of arms for answering busy phones and typing
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

----------
The expected compensation for this position is:
$16.0 USD - $20.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-nek1mo-216-73-216-34-42 in your application.