Operations Manager The Island

Job Description

Company: 365 Entertainment
Location: Malta
Job Type: Full-Time
Reports To: Island Director
Overview
The island is a unique destination known for its elevated guest experiences, world-class hospitality, and seamless integration of luxury, sustainability, and natural beauty. The Operations Manager is responsible for overseeing the daily functioning of the island's services and facilities, ensuring operational excellence, exceptional guest satisfaction, and strong coordination across all teams.
This role requires a hands-on leader who thrives in a dynamic, remote environment and can balance strategic planning with on-the-ground execution.

Key Responsibilities
Operational Leadership
• Oversee day-to-day operations across hospitality, guest services, maintenance, logistics, and safety.
• Ensure all departments are staffed, trained, and functioning efficiently.
• Develop and implement standard operating procedures (SOPs) to maintain consistent quality and service.

Guest Experience
• Maintain high standards of guest satisfaction throughout their stay.
• Work closely with guest relations, F&B, and activities teams to ensure smooth delivery of experiences.
• Respond promptly to guest concerns and proactively identify opportunities for improvement.
Team Management
• Recruit, train, schedule, and supervise island staff. (Bar and sunbed only) (not restaurant)
• Foster a positive team culture centered on service excellence and accountability.
• Conduct performance evaluations and address personnel issues when necessary.
Logistics & Supply Chain
• Manage inventory and supply deliveries to the island. (Bar only)
• Ensure that all supplies, equipment, and resources are available and used efficiently.
Health, Safety & Compliance
• Uphold all safety protocols, regulatory requirements, and environmental policies.
• Oversee emergency procedures and ensure staff preparedness.
• Champion sustainability practices aligned with Canua Island's mission.
Financial Oversight
• Assist in budgeting, cost control, and forecasting.
• Monitor operational expenses and identify cost-saving opportunities without compromising quality.
Qualifications
Required
• 3 to 5+ years' experience in hospitality, resort operations, or remote-site management.
• Proven track record in team leadership and cross-department coordination.
• Strong understanding of guest service standards within luxury or boutique environments.
• Excellent communication, problem-solving, and organizational skills.
• Ability to thrive in a remote, fast-paced, and sometimes unpredictable environment.

The Company

APPLICATION DEADLINE: 11th January 2026
We reserve the right to close applications at any time, so we encourage early applications where possible.

Jobcode: Reference SBJ-4kyq57-216-73-216-3-42 in your application.