Operations Manager - Leader Bank Pavilion

Job Description

THE JOB

We are seeking a motivated and experienced individual to work with the Venue Management team at Leader Bank Pavilion in Boston, MA. This position exercises overall responsibility for facility operations. This is an exempt role reporting to the General Manager.

WHAT THIS ROLE WILL DO
• Recruits, hires, trains and supervises part-time staff/supervisors, including but not limited to: Receptionist, Security, Guest Experience, and Ushers/Ticket Takers
• Oversees the onboarding of staff using the application Workday and ensures that all employee data is managed properly
• Develops and oversees overhead expense budget for house departments
• Assists, in coordination with the general manager, in preparation of annual operations budget
• Maintains and monitors records of all incident reports- investigates and manages all pending cases, including interviewing staff and attending arbitration hearings as necessary
• Ensure all departments are adequately staffed for every event (adequately for each individual staffing level).
• Monitor and manage payroll
• Accurately submit all hours worked for team members into payroll system for timely processing
• Actively oversee staffing numbers with backup plans for hiring throughout the summer if needed. In addition, actively monitor attendance numbers and communicate staffing changes to department supervisors.
• Oversee the issuing of all venue credentials, business card ordering, invoices, etc.
• Ensure record keeping and proper filling of; Pre-Event Inspection Reports, Event Related Incident Reports, Workman Comp/General Liability Claims.
• Oversee the ordering, fulfillment and delivery of all venue gear.
• In conjunction with all management and other personnel works to provide a safe and enjoyable facility for guests and employees including all Service Culture training
• Ensure optimum operating condition of all amphitheater equipment
• Investigate and resolve guest related complaints
• Implementation and execution of all Live Nation policies, procedures, and programs
• Reviews advances in technology with regard to crowd and traffic control techniques and devices and makes recommendations to management
• Develop and implement recruiting program for seasonal event staff and other seasonal positions
• Development and maintenance of municipality relationships including police, fire, rescue, traffic and other departments
• Coordinate and manage subcontractors and third-party vendors to ensure safe, efficient and successful events
• Respond to patron complaints as necessary
• Coordinate with Regional Facilities Manager to develop long term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs
• Other duties as may be assigned

WHAT THIS PERSON WILL BRING
• Candidate is a proven leader with strong management and communications skills
• Extensive knowledge of venue operations and facility management is required
• Minimum two years' experience as House/Operations Manager or a comparable role
• Experience dealing with police and public officials
• Along with venue General Manager represent the company and facility in all political and community matters and acts as a liaison with local municipalities
• Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers
• Previous experience with labor union contracts and management required
• Computers skills, Microsoft Word, Excel and Outlook
• Excellent oral and written communication skills are essential
• Experience using Workday or time keeping systems is a plus

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Jobcode: Reference SBJ-gxxe7z-3-139-82-23-42 in your application.