Operations Coordinator - Mystic Lake Amphitheater

Job Description

THE JOB
Mystic Lake Amphitheater is looking for a highly motivated, passionate, and enthusiastic individual to be the Operations Coordinator. You would be responsible for the day-to-day assistance in all event operations at Mystic Lake Amphitheater in Shakopee, MN. This role works closely with the Operations Manager to ensure operations run smoothly on show days. They will be responsible for office organization and supervision, answering employee questions, helping new hires on their first day, sharing show day information with staff, and more.
This role is a Part-Time Seasonal position.
WHAT THIS ROLE WILL DO
Show Day Operations & Office Management
• Work directly with the Operations Manager and team to perform day-of-show duties.
• Assist new employees with clocking in, obtaining uniforms, and directing them to their assigned positions.
• Create, manage, and distribute the day-of-show information sheet for staff.
• Perform opening, running, and closing duties in accordance with Live Nation policy.
• Assist with show day prep and turnovers between events.
Staffing, Coordination & Support
• Coordinate with multiple internal departments and external vendors to facilitate effective onsite operations (e.g., Sponsorship, VIP/Premium Seating, Concessions, Merchandise).
• Serve as point of contact for vendor and contractor check-ins.
• Support staffing communications, day-of staffing adjustments, and roster updates.
• Keep current on all SOPs and communicate updates to team members effectively.
Credentials, Inventory & Administrative Duties
• Oversee issuing all venue credentials for new hires, vendors, and guests on show days.
• Complete inventory of all operational equipment, including uniforms, radios, tools, and supplies.
• Monitor shipments and ensure they are delivered to the correct location.
• Ensure proper recordkeeping and filing of Pre-Event Inspection Reports, Event-Related Incident Reports, and Workers' Comp/General Liability claims.
• Maintain organized digital and physical filing systems for operations documentation and reports.

Safety, Compliance & Guest Experience
• Maintain line of sight and atmosphere control by circulating throughout the venue and reporting any issues.
• Participate in safety procedures, including pre-show safety checks, emergency response, and incident support.
• Communicate to the M.O.D. any issues that guests or team members experience.
• Work with the M.O.D. to resolve all guest issues, escalating to management when necessary.
Continuous Improvement & Additional Responsibilities
• Identify opportunities to improve operational efficiency, staff workflow, and guest experience.
• Other tasks as assigned by the Event and Operations Managers.
WHAT THIS PERSON WILL BRING
Required:
• 2-3 years' plus of work experience in a comparable role
• Great attention to detail and ability to work against deadline
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Turn potentially negative situations into positive ones
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
• High School Diploma required
Preferred:
• Experience in a live music environment
• College diploma in related field
Physical Demands/Working Environment:
• Working environment is fast-paced, often loud and stressful
• Position requires sitting, typing, walking and occasionally lifting 25 lbs. plus using proper lifting techniques
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to
request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

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The expected compensation for this position is:
$20.00 USD - $25.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.
Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-qko54x-216-73-216-23-42 in your application.