Operations Assistant

Job Description

Operations Assistant (Seasonal/Part-Time)
Operations Assistant (Part-Time/Seasonal/Event-Based)

Live Nation's Concerts Division is where tours are born, artists come to life, and fans experience the rush of live music. From our owned and operated amphitheaters to global touring, ticketing, venue operations, marketing, and sales teams, we foster a fun, upbeat culture with no shortage of opportunity. With perks ranging from free concert tickets to progressive benefits, it's no wonder we're certified as a Great Place to Work and one of People Magazine's ''50 Companies That Care.''
WHO ARE YOU?
You're passionate, motivated, and thrive in fast-paced, live-event environments. You're calm under pressure, guest-focused, and able to think on your feet. You understand that live entertainment doesn't follow a traditional 9–5 schedule and are energized by the pace and unpredictability of event days. If this sounds like you, read on.
THE JOB
PNC Bank Arts Center in Holmdel, NJ is seeking an Operations Assistant (Part-Time/Seasonal) to support day-of-show venue operations. Work hours are driven by the concert and event schedule and do not follow a traditional weekday or daytime workweek. This position is expected to start late March/early April.
Working closely with the Operations Manager, this role is responsible for key show-day functions including event preparation, assisting with guest concerns, and upholding our venue's service and safety standards throughout the event.
WHAT THIS ROLE WILL DO
• Work directly with the Operations Manager to perform day-of-show operational duties
• Respond to elevated guest and staff inquiries related to shows, VIP programs, meet-and-greet packages, amenities, and seat upgrades
• Prepare and assist with all tour VIP programs
• Resolve guest concerns related to security and guest services, turning challenges into positive experiences
• Follow up with Security and Guest Services teams to ensure service standards are consistently met
• Perform opening, running, and closing duties in accordance with venue policies
• Maintain line-of-sight and atmosphere control by circulating through assigned areas and reporting issues
• Stay current on Standard Operating Procedures and communicate them effectively to staff
• Create and distribute pre-shift, day-of-show communication to crew members
• Complete incident reports and collect witness statements as required
• Assist the Security Manager with ejection logs and incident documentation
• Support the Payroll and Scheduling team as needed
WHAT THIS PERSON WILL BRING
• Ability to prioritize tasks and communicate clearly in a fast-paced environment
• Ability to manage multiple issues simultaneously
• Strong teamwork skills that foster unity and collaboration
• Availability to work nights, weekends, and holidays
Preferred:
• Experience working in a live music or event-driven environment
• College coursework or degree in a related field

Jobcode: Reference SBJ-9z16n4-18-97-14-85-42 in your application.