Lead Engineer, Csre

Job Description

JOB DESCRIPTION - LEAD ENGINEER, CSRE

Location: Florida, Arizona, Viriginia, Texas, USA

Division: Ticketmaster NA

Line Manager: Engagement Lead, CSRE Consulting

Contract Terms: Permanent, 40 hours per week

THE TEAM

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

You will be part of the Platform Enablement team, which partners with engineering teams throughout Ticketmaster to improve how systems are built, observed , deployed, and operated . We often deliver through work that combines hands-on engineering with capability building so teams can sustain improvements independently. The team's remit is to raise the standard of resilience and operational practice across Ticketmaster and help teams get more value out of the develop ment platform they already depend on.

We support teams across the globe, with many peers in North America . Many of your teammates operate in North America and the United Kingdom, and we are adding people in other time zones.

THE JOB

As a Lead Engineer in Platform Enablement, you will lead enablement work across multiple teams or a domain, meeting customers where they are and helping them get more out of the platform than they would on their own. You will turn rough problems into sequenced workstreams, sort out dependencies, and leave teams with mechanisms they can run themselves.

You will mentor other engineers on the team, codify reusable patterns, and feed what you learn back into the developer platform so the next team benefits without having to ask.

WHAT YOU WILL BE DOING

• Help engineering teams get more out of the developer platform by finding where they're stuck or underusing something, and working with them to fix problems.
• Coach teams on resilience and operational practice, including SLOs, error budgets, alerting philosophy, and production readiness, in the context of their own services.
• Build self-service workflows, templates, components, and documentation so common problems stop being tickets and start being solved by the platform.
• Improve how teams use observability and logging products by raising signal quality, tightening alerting, and helping them build dashboards that answer the questions they actually ask during incidents.
• Help teams improve their CI/CD and safely shorten the path from commit to production.
• Support teams adopting LLM and AI-assisted workflows in their daily engineering work, sharing patterns that work and building organizational skill as the landscape changes.
• Pair with teams on resilience-focused design and code reviews, guiding them toward simpler, safer architectures.
• Support incident analyses with partner teams, focusing on reducing the impact of contributing factors and implementing durable fixes.
• Mentor engineers through pairing, reviews, and coaching.
• Bring actionable feedback to the CSRE Platform to improve our products and integrations.
• Improve Enablement's own procedures and operating practices based on lessons learned.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Deep practical understanding of SRE principles, including building SLIs and SLOs, and error budgets in practice.
• Proven ability to lead cross-team technical work and influence with situational authority.
• Strong experience designing and troubleshooting distributed systems with cross-service failure modes.
• Experience improving observability and alerting in production, including signal quality and useful dashboards.
• Comfortable working with systems running in on-premises data centers.
• Strong cloud native experience, including governance and cost trade-offs.
• Ability to design resilience and operational automation and tooling that is reusable and adopted by multiple teams.
• Experience with production readiness and resilience practices, including DR validation and controlled testing.
• Strong software engineering fundamentals with the ability to deliver and review high-quality changes in enterprise codebases.
• Strong incident analysis skills focused on contributing factors and impact reduction.
• Experience working with LLM and AI-assisted tooling for engineering work, with judgment about where it helps and where it does not.
• Excellent written and verbal communication, including clear procedures, useful design docs, and exec-ready summaries.

YOU (BEHAVIOURAL SKILLS)
• Lead with service and humility, creating momentum without leaning on authority.
• Default to curiosity, asking how a team got where they are before prescribing a solution.
• Hold a point of view: ready to say ''this is how we do it'' and explain why, and just as ready to take a better idea back to platform leadership.
• Persuade with evidence and empathy, adapting your message for engineers, product, and senior stakeholders.
• Mentor deliberately, helping others grow as engineers and as people who support other engineers well.
• Give direct feedback with respect, and protect psychological safety while raising the bar.
• Stay patient in a complex organization, keeping work moving when dependencies are slow.
• Turn messy inputs into clear next steps without needing every detail resolved first.
• Prefer simple mechanisms that scale over bespoke fixes that only you can maintain.
• Work sustainably and design systems that do not require heroics to keep running.
• Take pride in the documentation and decisions that let teams sustain the work.
• Remain adaptable, switching between hands-on debugging and engineering, customer support, and planning as needed.

BENEFITS & PERKS

Through our 'Taking Care of Our Own' program, we provide benefits across six key pillars:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world's largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.

Teamwork - While we celebrate individual achievements, we know have more success as a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

#LI-REMOTE

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-8692o6-216-73-216-67-42 in your application.