Hospitality Coordinator

Job Description

THE JOB

WHAT THIS ROLE WILL DO
• Advance Hospitality and catering needs with Touring Acts
• -Organize Hospitality and catering needs with kitchen and artist hospitality staff while keeping costs within budget
• -Manage tour expectations of what is provided and manage the duties and performance of the artist hospitality staff
• -Keep in communication with kitchen and Ops management staff for out of stock items on a daily basis
• -Ensure products/items needed for backstage area are in stock and being properly ordered through the respective departments
• -Keep updated with any needs/repairs of green rooms and communicate to maintenance and management staff
• Anticipate and respond to guest needs
• Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
• Organize and prioritize service per appropriate service sequence
• Check food orders prior to serving to ensure that they are correct, properly presented,and that special requests have been met
• Deliver food and beverages to artist
• Perform opening/running/closing duties according to HOB policy
• Maintain line of sight/atmosphere control by circulating through work area throughout shift
• Remove dirty plates, glasses, etc., from green rooms once artist has finished
• • Clean spills on tables or around work area
• Maintain HOB safety and sanitation standards

Have knowledge of all music, promotional or special events in the house
• Provide production coordinator with proper documents to enable catering costs to be
calculated and flashed accurately
• • Communicate any last-minute menu changes or dietary restrictions to the kitchen staff
for execution
• Ensure dressing rooms are set up with agreed rider and in-house items upon bands arrival

Ensure all traces of previous occupants are removed and room is clean

WHAT THIS PERSON WILL BRING
• professional demeanor around high profile clientelle
• microsoft word, excel, and emailing skills
• -food handler's card
• 2-5 years high volume experience in restaurant operations
• Skill in guest relations
• Wine & Liquor knowledge
• High School Diploma
• Transportation in order to retrieve anything the artist may require that we do not carry
on site.
• • Responsible Alcohol Awareness Training Certification or Equivalent
Physical Demands/Working Environment:
• Working environment is fast-paced
• Position requires extended periods of prolonged standing and working on your feet

Required:
• 2-5 years high volume experience in restaurant operations
• Skill in guest relations
• Wine & Liquor knowledge
• High School Diploma
• Transportation in order to retrieve anything the artist may require that we do not carry on site.

Preferred:
• Point of Sales knowledge, preferably MICROS
• Responsible Alcohol Awareness Training Certification or Equivalent

Physical Demands/Working Environment:
• Working environment is fast-paced
• Position requires extended periods of prolonged standing and working on your feet

Jobcode: Reference SBJ-rj16ow-18-217-83-97-42 in your application.