Guest Services - The Wiltern

Job Description

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's ''50 Companies that Care''. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

THE JOB

The Wiltern is seeking a Guest Services crew member. As part of our Guest Services crew, you help to ensure safety, help to maintain the cleanliness of the venue and engage with Guests to assist with their needs before, during and after the show.

WHAT THIS ROLE WILL DO
• Greet Guests, scan Guest tickets upon entry to the venue, answer Guest questions, assist Guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to the Guest.
• Resolve Guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to with Guests with special needs, such as helping with seat accommodations.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Guide Guests to exits or provide other instructions or assistance in case of emergency.
• May assist in verifying staff credentials to generally restricted areas.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow crew members at the end of show to close the venue
• Assist patrons by giving directions to places inside or outside the venue.
• Ensure Guests are safely enjoying the show.
• Additional tasks as requested by management.

WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent preferred
• At least 1+ year in a guest service role preferred
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+

Jobcode: Reference SBJ-rozv64-18-219-22-169-42 in your application.