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Full Time Job

Guest Services- The Gorge Amphitheater

Live Nation

George, WA 07-12-2024
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to
experience the rush of live music. From our dozens of owned/operated Amphitheaters to our
Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a
fun and upbeat work culture with no shortage of opportunities. With perks ranging from free
concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement
and adoption/fertility support... it's no wonder we are certified as a Great Place to Work
organization and one of People Magazine's ''50 Companies that Care''. We want everyone to feel
like they belong and can thrive in our community, so we strive to help you achieve your career
and personal goals. Live music is our passion and where we find our common ground. There has
never been a better time to join Live Nation.

THE JOB
The Gorge Amphitheater is seeking a Guest Service team member. The Guest Service member will interact
with customers to provide information in response to inquiries about products and services and
to handle and resolve complaints.
WHAT THIS ROLE WILL DO
• Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls
or in person inquiries to resolve our customer concerns through analysis to determine
the most effective resolution.
• Adapt to customer needs ensuring that they are understood, and appropriate action is
taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further
investigation
• Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products
or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transaction, recording details of inquiries,
complaints, or comments, as well as action taken.
• Show CARE by participating in the venue's sustainability program which could include
implementing programs that conserve resources/prevent waste such as sorting waste
and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may
include collecting recyclables from the lawn and/or reserved section, picking up and
properly storing event equipment such as lawn chairs, barricade, Etc.
• Other tasks as assigned by the Guest Services Manager
WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent
• At least 2 years in Customer Service and communications
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and
inclusion. You will be working in an inclusive environment and be encouraged to bring your
whole self to work. We will do all that we can to help you successfully balance your work and
homelife. As a growing business we will encourage you to develop your professional and
personal aspirations, enjoy new experiences, and learn from the talented people you will be
working with. It's talent that matters to us and we encourage applications from people
irrespective of their gender, race, sexual orientation, religion, age, disability status or caring
responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age
(40 and over), ancestry, color, religious creed (including religious dress and grooming practices),
family and medical care leave or the denial of family and medical care leave, mental or physical
disability (including HIV and AIDS), marital status, domestic partner status, medical condition
(including cancer and genetic characteristics), genetic information, military and veteran status,
political affiliation, national origin (including language use restrictions), citizenship, race, sex
(including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy,
childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation,
or any other basis protected by applicable federal, state or local law, rule, ordinance or
regulation.

Jobcode: Reference SBJ-re6xw0-3-233-232-160-42 in your application.

Company Profile
Live Nation

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.