Guest Services - Budweiser Stage

Job Description

Guest Services - Budweiser Stage

Job Summary:

Title: Seasonal Guest Services
Location: Budweiser Stage, Toronto
Term: April to October, 2023

Company Overview:

Live Nation Entertainment is the world's leading live entertainment and eCommerce Company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. Ticketmaster.com is the global event ticketing leader and one of the world's top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world's top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event

and digital platforms.

Who Are You?
Our Crew Members have a leading role in the service experience our guests have. The extent to which we recognize our band members for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for band members and guests is our first priority . We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

Position Overview:

Do you remember the last time you cheered so hard you lost your voice? Stood speechless after witnessing greatness? Or saw your favourite band play a triple encore? We do! And that's why we do what we do and we want you to join us –be part of the Guest Services team at Budweiser Stage where our staff are our crew members and have the unique opportunity to create an exceptional fan experience.

Exceptional front-line customer service, willing to go above and beyond for both fans and fellow band members, possess a positive ''can-do'' attitude …rain or shine -the show must go on!

THE JOB

Budweiser Stage is seeking Guest Service s crew member s . The Guest Service s r epresentative will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This is a seasonal, part-time position.

WHAT THIS ROLE WILL DO
• Deliver exemplary customer service to maintain customer loyalty. Answer in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
• Proactively approach guests and a dapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers in person to provide information about products or services, take, or enter order s , or obtain details of complaints.
• Keep records of customer interactions or transaction , recording details of inquiries, complaints, or comments, as well as action taken.
• Track inventory levels during show and report back to Guest Services Supervisor
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Other tasks as assigned by the Guest Servi ces Supervisor or a Venue Manager

WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent
• At least 2 years in Customer Service and communications
• Ability to amplify voice when speaking with a large crowd of people
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong-sense
of teamwork and ability to execute programs
• Excellent verbal and written communication skills

All crew members must be 18 years of age, and available for a variety of shifts, including; evenings, weekends and overnight.

Jobcode: Reference SBJ-dy1p0k-18-191-228-88-42 in your application.