Guest Services / Ambassador

Job Description

The Role:

The Guest Services Department will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.

Job Functions:
* Communicate venue information about policies and procedures to guests
* Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
* Answer questions about common venue programs such as upgrades, purchasing fan merchandise, set times, ticket prices, etc.
* Assist guests with needs such as finding their seats, and finding lost items.
* Direct restroom and concessions lines, as needed, to shorten guest waiting times.
* Keep records of inquiries, complaints, or comments.
* Report maintenance and cleaning issues to the respective department manager.
* May fill in temporarily with a department to support staffing levels during peak or break times.
* Greet guests as they enter and leave the venue.
* Check restrooms frequently to make sure guests lines are moving and alerting the cleaning when necessary.
* Other tasks as assigned by the Guest Services Manager

Qualifications:
* High School Diploma or equivalent
* At least 2 years in Customer Service and communications
* Creative thinker and problem solver
* Excellent verbal and interpersonal communication skills
* Acute sense of judgment, tact and diplomacy
* Available to work nights, and weekends (June-October)
* Position requires constant walking and climbing stairs, with occasional sitting

Jobcode: Reference SBJ-d5jb1z-3-146-221-204-42 in your application.