Guest Operations Admin

Job Description

THE JOB

We have an exciting opportunity for an experienced event contractor to support the Guest Operations team in an administrative role to help deliver unparalleled experiences to fans at our destination events.

The Guest Operations Admin will work closely with the Guest Operations Director and resort contacts to advance various activities, equipment deliveries, and activations needs. This role will work closely with various departments that fall under Guest Operations, including Guest Experience, Food & Beverage, Merchandise and Check In, helping to streamline programming, equipment advances, and scheduling.

This role requires someone who is detail-oriented, self-motivated, highly organized, and able to continually prioritize deadlines while balancing multiple projects. The person in this role will possess the skills and ability to take initiative and be proactive about improving systems and processes. The candidate will also demonstrate strong communication and problem solving skills. Come join our expert team of passionate travel and music lovers!

WHAT THIS ROLE WILL DO
• Manage Program Resumes, guest operations schedules, assist with operations plan updates, and manage day-to-day administrative tasks while on-site
• Organize and maintain Guest Operations Advance Documents
• Assist with completion of event welcome books
• Facilitate + Track relevant advance information - department head + resort communication
• Manage Guest Operations invoices and spending maintaining detailed records of budgets, vendor payments and PRF's
• Organize and manage all resort schedules and daily communication
• Attend Guest Operations meetings and circulate meeting minutes
• Assist with vendor management, advance schedules, and liaison between resort and vendor
• Facilitate communication between department heads and correct personnel
• Understand all elements and offerings of packages
• Assist w/ Business Development Research + initiatives
• Manage various auxiliary department projects as assigned
• Track feedback and areas of improvement
• Be able to support in any given role or know the appropriate person to ask
• Understand budgets and current inventory
• Oversee Program Resumes and updates from event-to-event
• Assist with various resort operations departments where needed
• Oversee communication and load in / load out of all resort spaces
• Develop an in-depth understanding of Playa Luna Presents systems; lodging and check in processes as well as applications including Airtable, FileMaker, Asana and GSuite

WHAT THIS PERSON WILL BRING
• 1-3 years of experience in event contractor roles, ideally advancing or administrative experience
• Bachelor's degree from an accredited university or comparable work experience
• Working knowledge of Microsoft Office applications (Word, Excel, etc.)
• Excellent oral and written communication
• Meticulous attention to detail & organization
• Enthusiasm for the live event and travel industry
• Ability to get all tasks and assignments done in a timely manner while managing your own workload and day to day schedule
• Ability to maintain, control and communicate deadlines, roadblocks, and escalations as needed
• Willingness to adopt new project management tools and communication platforms as used by the company
• COVID-19 vaccination will be required for this position subject to legally valid exemptions

Jobcode: Reference SBJ-d8j906-3-15-10-164-42 in your application.