Fulfillment Manager

Job Description

Want to be part of a team where everyone makes a difference? Want to help people get into the music festivals they've always dreamed about? Want to take the next step in your career and help build a small team into their next level of greatness? Then look no further. Front Gate Tickets, the country's leading provider of Ticketing, Operations, RFID, and Marketing solutions to music festivals, is looking for a leader to join our team.

Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management, and fan engagement. We partner and run on-site operations for over 200 festivals each ear and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster's festival arm in North America. We are located in Austin, TX.

THE TEAM:
Our Fulfillment team partners with teams across the organization to ensure that festival fans receive what they need to get in the gates at some of the largest music festivals in the world (EDC Las Vegas, Bonnaroo, ACL Fest, Governors Ball + many more). We play an instrumental role in delivering a world-class experience to hundreds of thousands of festival fans each year.

THE ROLE:

The Fulfillment Manager is responsible for overseeing all aspects of Front Gate Tickets fulfillment processes, including but not limited to, directing the work of regular and temporary staff, ensuring customers receive their correct orders in good condition and on schedule, fostering and maintaining good vendor relationships, and resolving fulfillment issues.

WHAT THIS ROLE WILL DO:
• Manage team in processing of orders to ensure accuracy and security for each customer
• Create fulfillment schedules for all festival fulfillment projects in consultation with the Director of Fulfillment
• Resolve escalated fulfillment issues as they arise
• Oversee Fulfillment Coordinators in the successful completion of fulfillment projects.
• Oversee, improve and maintain all aspects of organized and effective processes for order fulfillment
• Manage Fulfillment Coordinators and Representatives. Supervisory responsibilities include but are not limited to overseeing scheduling of work and time off, reviewing performance goals, training and developing team members, and overseeing safety procedures
• Manage relationships with temporary agencies and staff during large fulfillment projects ensuring their successful completion
• Maintain good working relationships with Client Operations Managers and Representatives to effectively plan and execute client fulfillment throughout the year
• Implement ongoing technology enhancements and train staff on same
• Manage vendor relationships
• Help to deliver the best ticket buying experience in the world, no matter the obstacle
• Monitor and report on fulfillment center activity and trends
• Execute other projects and daily duties as assigned

SKILLS & COMPETENCIES:
• Bachelor's Degree preferred
• 2 or more years' experience on a fulfillment team
• Leadership skills and experience in team management
• Forklift certification a plus
• Excellent communication skills, including presentation, written and listening
• Extremely well organized and works efficiently
• Strong attention to detail
• Comfort and experience interfacing with various levels of staff and management
• Proficiency with Word, Excel, and Outlook
• Business level fluency in English, both oral and written; Bilingual in Spanish a plus
• Basic knowledge of the viral nature of the live event industry and experience with the live event lifecycle
• Able to manage multiple projects simultaneously
• Able to work in team environment
• Able to handle pressure and challenging situations
• Able to lift and carry up to 50 pounds unassisted
• Able to work in conditions that are not climate controlled
• Able to travel and work flexible hours, including evenings and weekends for extended periods of time

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Front Gate Tickets will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Front Gate Tickets also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Front Gate Tickets will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-rnbk91-52-15-112-69-42 in your application.