Festival Operations Project Manager

Job Description

Festival Operations Project Manager (Cashless & Customer Loyalty)

Company: Live Nation Festivals
Department: UK & Ireland Festivals
Location: Farringdon, London and onsite during festival season
Reports to: VP Live Nation Festivals Finance
Working Hours: Full time
Job Type: Permanent
Role Description
This role could suit someone who has worked in Event Management or Event Operations with a good financial and control background. It's a brilliant opportunity to use your existing skillset to develop your career by being a key part of our world-class festivals and outdoor shows.
Are you ready to play a pivotal role in delivering some of the UK's most iconic music festivals and events? As our Festival Operations Project Manager (Cashless & Customer Loyalty), you will be at the heart of ensuring our festivals and outside events run smoothly and efficiently by delivering a best-in-class cashless experience for all on-site purchases, payments and our integrated loyalty scheme.
The Festival Operations Project Manager (Cashless & Customer Loyalty) role will work across all Live Nation UK and Ireland festivals and outside events, in which the Live Nation Cashless system is deployed, currently circa 20+ events, reporting to the VP Festivals Finance. The role covers all aspects of planning and managing each project including, but not limited to; Pre-event planning, on site deployment and supervision, involvement in the reconciliation and settlement process, analysis and reporting.
The role also proactively works with Live Nation departments such as Sponsorship, Customer Experience, F&B, VIP, Production, Operations, Sustainability and Internal Audit along with our partner providers that provide and support the systems.
What it's like to work in the Team
The Festival Operations Project Manager (Cashless & Customer Loyalty) will be an integral member of the team to ensure seamless delivery of our cashless and payments/loyalty experience across our events to support best in class customer experiences across our festivals supporting event teams, concession partners, vendors and our fans.
The visitors to festivals are more than customers, they're our Fans. They are at the heart of everything we do. Our mission is to 'put fans first and deliver world class experiences.'
To do this we strive to always embody our Fan First Values:
• We care: we genuinely care about our Fans as individuals and strive to go above and beyond their expectations. We understand what is important to our customers, stakeholders, and teams.
• We make it relevant: we deliver the products, services and experience that are right for our fans and that enhance their experience. We focus on the task that will make a difference to the business.
• We communicate: we embody great communication at all times. We are polite, courteous and are fluent in our brand language. We work collaboratively and share best practice.
• We take ownership: we take ownership, responsibility, and accountability to get the job done. We do what we say we're going to do and work together to solve challenges and exploit opportunities.
• We add value: we focus on the detail that drives enhanced commercial performance and efficiencies. We are bold, brave and constantly self-review to ensure we're always adding value.
• We do what's right: we drive a culture of inclusivity, diversity and sustainability. We stand by our principles and work towards making our venues and festivals world leaders in accessibility, inclusivity and sustainability.
What we can offer you
Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
Who you are

Competencies / Skills / Knowledge / Experience
Essential
• Experience with EPOS and payment systems and solutions
• Project management experience
• Strong Excel skills
• Excellent communication skills
• Strong attention to detail, administration, time management, planning and presentation skills
• Strong understanding of financial and commercial principles
• Able to manage pressure and conflicting deadlines and multitask
• Flexibility to meet the needs of the business
Desirable
• Experience within an accounting function
• Experience of working in live events and/or festivals/outside events
• Experience in managing third-party suppliers and contractors
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
• Strong work ethic with a can-do attitude
• Forward thinking with a positive attitude towards change
• Ability to multi-task and work in a challenging fast paced environment
• Self-starter and problem solver
• Deadline focused
• Works well in a team environment and always willing to help others
• Flexible in working hours to facilitate working/attending the festivals. Events occur most weekends June to August, we plan and encourage taking any abnormal working time during this period back during the quieter / planning months.
What the role includes
Pre-event;
• Management of the Cashless programme budget including reviewing and agreeing quotes, budgets and staff planning.
• Review and updating of procedures, including timelines, covering reconciliation and settlement process to then be agreed with all finance teams
• Regular communication with stakeholders to ensure all parties are working to the same scope and deadlines on providing the relevant information for the projects
• Regular updates with system provider to ensure agreed development work and planning for events are on track
• Coordinate weekly meetings per event and manage the central event tracker with key dates and parties (production, site maps, POS, Connectivity, Power and Third Parties)
• Manage the site requirements for each project
• Organise site visits when needed
• Oversea the management of trader details (bank details etc.)
• Involvement in event production meetings to keep aware of changes that impact the Cashless programme
• Assist with the management, development and implementation of our customer loyalty programme.
• Exploring options for customer and efficiency improvements as the system evolves
During events;
• Oversee on-site meetings with key stakeholders and be ''Live Nation key contact''
• Monitoring and ensuring that all aspects of the system deployment are running to plan to meet the opening timelines
• Keeping senior management updated with progress and any potential risks
• Monitoring EPOS, Loyalty and payment portals during the event
• Updating Senior Management on any risks to the project
• Oversee Revenue Protection and trader auditing
• Reporting of sales, loyalty programme and KPI's to Management
• Support event reconciliation process
• On hand to assist with and challenges that arise
Post-event;
• Manage the trader settlement process and payments to agreed terms
• Review and approval project costs and invoices and report on spends vs budget
• Assist finance teams to fully r

[more...]

Jobcode: Reference SBJ-232wzm-216-73-216-26-42 in your application.