Fan Ambassador At Hollywood Casino Ampitheatre

Job Description

Job Summary:

Position Title: Fan Ambassador

Location: Hollywood Casino Amphitheatre in Tinley Park, IL

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States. For additional information, visit http://www.livenationentertainment.com/.

Who are you?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role:

Fan ambassadors will proactively interact with guests to provide information and assistance. The goal of the fan ambassador is to help create once in a lifetime experiences for our guests!

Job Functions:
* Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
* Answer questions about venue components such as upgrades/upsell programs, purchasing fan merchandise, tour VIP activations, etc.
* Direct restroom and concession lines, as needed, to shorten guest wait times.
* Assist guests with needs such as finding their seats, seat relocation and purchasing upsells.
* Assist upper management in crew member incentive programs.
* Monitor crowd for behavior that needs to be addressed by venue management or law personnel.
* Participate in the post show clean of the venue.
* Provide great customer service to all of our guests to ensure a memorable experience.
* Perform all other duties as assigned or needed.
* Position requires you to be able to work during all weather conditions since this is an outdoor venue.

Qualifications:
* Must be at least 16 years of age.
* Desire to initiate conversations with guests.
* Experience not required.
* Customer service friendly attitude and good communication skills.
* COVID-19 vaccination will be required for this position, subject to legally valid exemptions.

Hours will vary based on events but are primarily evenings and weekends.

Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.

Jobcode: Reference SBJ-rem231-3-144-187-103-42 in your application.