Experience Supervisor

Job Description

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no w onder we are certified as a Great Place to Work organization and one of People Magazine's ''50 C ompanies that Care''. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation .
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on !
THE JOB
Venue Nation is seeking a Guest & Experience Supervisor to assist the Guest & Employee Experience Manager for the Leader Bank Pavilion 's 2026 concert and event season . The primary function of this role will be to eventually transition into the Experience Manager role for our 2026 season, and potentially longer. The Experience Supervisor will be responsible for supporting the Experience Manager in administering various corporate and venue designed initiatives that support employee engagement and recognition programs, and guest service-related initiatives .
This position pays $22/hour.
WHAT THIS ROLE WILL DO
• Provide administrative support to the Experience Manager throughout the recruitment, hiring, and onboarding process, including assisting with employee orientations.
• Assist in the upkeep of the employee check-in area and break space; refill the break room with snacks, waters, and any other employee resources on all show and event days.
• The Experience Supervisor may be asked to act as co-receptionist on non-show days, including but not limited to answering guest phone calls and emails, getting and sorting mail, receiving and sending packages, maintaining upkeep of the upstairs office space, and printing and copying for others in the office.
• Learn the ropes of the Experience Manager position! The Experience Supervisor will shadow the Experience Manager on all show days and may be asked to take over some responsibilities as learning opportunities arise. This position will also become familiar with the scheduling process of the Guest Services team and any venue-specific documents used by the Experience Manager.
• Under the management of the Experience Manager and Ancillary Coordinator, supervise the Guest Services team on show days .
• Interact directly with guests and problem-solve in the moment to address their concerns. This may involve addressing ticketing issues, guest complaints, or any other customer service problems.
• All non-union staff working to the end of a concert will be required to help in the post-concert venue clean-up process (commonly referred to as the Post-Show Pick).
• Other duties as assigned
WHAT THIS PERSON WILL BRING
• A natural interest in helping others and a heart for service. As well as a passion for delivering engaging and memorable fan experiences.
• Must be able to maintain composure and organization in an often hectic and loud environment .
• Be flexible and approach the job with a one team mentality no matter the task.
• Proficient computer skills required , including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Canva .
• A positive outlook, strong communication skills including public speaking or meeting facilitation skills and the ability to engage others.
• Strong organizational skills
• High School Diploma or equivalent
• Must be able to lift up to 30 lbs. using proper lifting techniques
• Ability to stand for long periods of time
• Strong team player with ability to collaborate and establish strong working relationships with internal and external partners.
• Ability to multi-task within a fast-paced environment
• Action-oriented and results-driven individual
• Passion or interests in music, technology and media
EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to part icipate in a timely interactive process . Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

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The expected compensation for this position is:
$17.6 USD - $22.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-8676zm-18-97-14-85-42 in your application.