Event Staff Supervisor

Job Description

Note: Interviews for this position will start in early April with onboarding in May. Concert season begins in late May and runs through the end of September.

THE JOB

The Event Staff Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Event Staff within the venue. Duties may also include management functions.

WHAT THIS ROLE WILL DO
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Follow up with Security and Event Staff teams to ensure that service standards are met
• Perform opening/running/closing duties according to Live Nation policy
• Inform guests of venue amenities & make recommendations
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Create pre-shift sheet and relay information from management directly to staff
• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
• Communicate to M.O.D. any issues that guests or team members may have
• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
• On an ongoing basis leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.
• Coordinate team rest periods in accordance with state and local law and help to find coverage.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.

WHAT THIS PERSON WILL BRING
• High School Diploma or equivalent.
• Familiar with Microsoft Office Suite.
• Attention to detail, quality and accuracy.
• Strong relationship building and communication skills.
• Ability to work independently.
• Excellent verbal and written communication skills.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

Jobcode: Reference SBJ-rzvkmq-216-73-216-82-42 in your application.