Event Staff

Job Description

WHO ARE YOU?
Passionate and motivated, driven with an entrepreneurial spirit, resourceful, innovative, forward-thinking, and committed, Live Nation Entertainment's people embrace these qualities, so if this sounds like you, please read on!
WHAT THIS ROLE WILL DO
• Greeting guests, providing stellar customer service with a smile; scanning tickets upon entry to the venue; answering guest questions; and alerting guests of venue policies as needed.
• Examine tickets for entry to various seat levels around the venue during the event and assist guests with locating their seats. Help maintain clear aisles and inform guests of venue policies as needed.
• Assist guests with special needs, such as helping with seat accommodations.
• Examine tickets or passes to verify authenticity. May assist in verifying staff credentials to generally restricted areas.
• Assist with keeping the venue safe, clean, and presentable to the guests.
• Help resolve guest complaints or problems, or direct them to the appropriate department to assist them.
• Assist patrons by giving directions to places inside or outside the venue.
• Guide guests to exit or provide other instructions or assistance in an emergency.
• Able to provide stellar customer service with a smile.
• Assist with keeping the venue safe, clean, and presentable to the guests.
• Partner with fellow crew members at the end of the show to close the venue. This may include collecting and properly storing event equipment such as barricades and tables. Crew members will also assist the sustainability team in collecting cans and cups and placing them in the proper bins.
• Assist patrons by giving directions to places inside or outside the venue.
• Additional tasks as requested by the Supervisor or Management.
• This role is part-time and seasonal and requires evening and weekend availability.
• Identifying any hazard or potential situation before it arises
• Must be willing to learn multiple positions within the venue.
WHAT THIS PERSON WILL BRING
• Must be 18 years of age.
• High School Diploma or Equivalent
• At least 1+ years in a guest service role preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy
• Good working knowledge of security operations, safety practices in an entertainment environment, and enforcement procedures.
• Ability to perform duties in a professional manner and appearance.
• Ability to make independent and good judgment decisions within proper policy and procedures.
• A strong sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting, and working outdoors in all weather conditions.
• Must be able to work 50 percent of the shows.
• Ability to stand for more than 4 hours or more.
• Able to properly communicate instructions to attendees.

Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-mkxe8m-216-73-216-222-42 in your application.