Event Staff At Chastain Park Amphitheatre

Job Description

WHO ARE YOU?
Passionate and motivated, driven with an entrepreneurial spirit, resourceful, innovative, forward-thinking, and committed-Live Nation Entertainment's people embrace these qualities, so if this sounds like you, please read on!
WHAT THIS ROLE WILL DO
• Greet guests, providing stellar customer service with a smile; scan tickets upon entry to the venue; answer guest questions; and alert guests of venue policies as needed.
• Examine tickets for entry to various seat levels around the venue during the event and assist guests with locating their seats. Help maintain clear aisles and inform guests of venue policies as needed.
• Assist guests with special needs, such as helping with seat accommodations.
• Examine tickets or passes to verify authenticity. May assist in verifying staff credentials to generally restricted areas.
• Assist with keeping the venue safe, clean, and presentable to the guests.
• Help resolve guest complaints or problems or direct them to the appropriate department to assist them.
• Assist patrons by giving directions to places inside or outside the venue.
• Guide guests to exits or provide other instructions or assistance in an emergency.
• Monitor and authorize entrance and departure of employees, guests, and other persons to guard against theft and maintain security and safety of the premises.
• Able to provide stellar customer service with a smile.
• Assist with keeping the venue safe, clean, and presentable to the guests.
• Circulate among guests and/or employees to preserve safety and order and to protect the venue's property.
• May write reports pertaining to incidents or special occurrences during the event.
• Patrol/Monitor premises to maintain a safe environment for artists, patrons, and staff.
• Operate detecting devices to screen individuals and prevent the passage of prohibited articles into restricted areas. Perform bag searches.
• Guide guests to exits or provide other instructions or assistance in an emergency.
• Partner with fellow crew members at the end of the show to close the venue. This may include collecting and properly storing event equipment such as barricades and tables. Crew members will also assist the sustainability team with collecting and gathering cans and cups and placing them in the proper bins.
• Assist patrons by giving directions to places inside or outside the venue.
• Ensure guests are safely enjoying the show.
• Additional tasks as requested by the Supervisor or Management.
• This role is part-time and seasonal and requires evening and weekend availability.
• Identifying any hazard or potential situation before it arises
• Must be willing to learn multiple positions within the venue.
WHAT THIS PERSON WILL BRING
• Must be 18 years of age.
• High School Diploma or equivalent preferred
• At least 1+ years in a guest service role preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy
• Good working knowledge of security operations, safety practices in an entertainment environment, and enforcement procedures.
• Ability to perform duties in a professional manner and appearance.
• Ability to make independent and good judgment decisions within proper policy and procedures.
• A strong sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting, and working outdoors in all weather conditions.
• Must be able to work 50 percent of the shows.
• Ability to stand for more than 4 hours or more.
• Able to properly communicate instructions to attendees.
EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them in performing the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

• Additional Job Description
Additional Job Description

Jobcode: Reference SBJ-k2o4z4-216-73-216-177-42 in your application.