Engineer - Quality

Job Description

Awesome Job: Quality Engineer II

Great Location: West Hollywood, CA

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

THE JOB

At Ticketmaster, the QA Automation Engineer plays a crucial part to improve quality, speed up QA time, and ship better products more consistently. You pair with developers to coach them in performing better exploratory testing, work to extend and build automated test coverage, and work with managers to help improve QA processes across the entire team.

As QA Engineer II, you collaborate with highly talented and supportive developers, designers, project managers and product managers on innovative projects building world-class products. You assess the risk, solve quality challenges, perform exploratory testing, create and manage automated scripts, and coach junior QA engineers in doing the same. You help ship better products more consistently and grow the QA team's knowledge base.

WHAT THIS ROLE WILL DO
• Work in a scrum team and be responsible to transform from product feature requirement to test strategies, test planning and test cases design
• Contribute to the overall automation effort in both test cases automation and automation framework development / enhancement
• Develop and execute against a solid automation strategy for delivering the highest quality product releases
• Perform functional, usability, performance and load test for various components and projects in web/mobile domain
• Partner with other QA members and teams on designing and implementing company-wide quality initiatives and enhancements
• Create and manage test plans for projects they are responsible for and attend meetings to communicate with the overall team
• Push the team to help ship great software, not just prevent poor software from being released
• Assess and mitigate risks that have an impact on the quality of the products we build
• Understand and help communicate the complexities of Ticketmaster's internal systems to help test against known issues
• Act as the lead in root cause analysis work for complex software and data issues
• Support and drive the Automation Framework / maturity Models by partnering with development teams early in the development phase to create/perform automated testing
Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed.

TECHNICAL SKILLS/COMPETENCIES
• CS degree or related required
• JavaScript experience strongly preferred
• 4+ years of experience in a software testing/quality assurance role, including strong UI testing automation, designing test strategies, performance and security testing tools and strategies required
• Must have worked in position which have site and product releases on a frequent basis
• Expert experience developing automating test suites coupled with expert level experience with manual testing
• Highly detail-oriented and able to learn new technologies quickly
• Expert experience with Software Development Life Cycle (SDLC) and QA Processes
• Strong experience with QA tools and techniques. Including but not limited to test suite software, automation tools, defect tracking systems, business requirement documentation systems, etc.
• Expert experience with browser and server-side test automation tools and good understanding of mobile (iOS and Android) ecosystems
• Adapts to change, open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs
• Results oriented and can be counted on to meet or exceed goals; pushes self and others for results
• Deals with problems as they arise, focusing energy and resources on those situations until resolved; identifies new opportunities and takes action; takes on new responsibilities when needed
• Highly motivated self-starter who can work with minimal supervision or as part of team
• Strong experience with BDD style automation with Selenium-Java
• Good understanding of web-based performance & load testing tools
• Experience with bug / issues tracking tools such as JIRA

TICKETMASTER VALUES

Rock Solid Reliability – Earn the trust of clients, co-workers and fans; Set clear expectations; Deliver high quality work on time and on task; Take the time to do things right

Winning Teamwork – Collaborate with others; Share information openly; Listen and take time to empathize and understand where others are coming from; Show recognition and appreciation for the contributions of others

Act with Integrity – Pride in the way we represent ourselves and the company to others; Act with good intentions; Have direct, honest conversations while creating a safe work environment for open dialogue; Represent information and data accurately and completely

Belonging – We are committed to building a culture in which all people can be their authentic selves, with an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case by case basis.

Jobcode: Reference SBJ-d5keq1-3-145-47-253-42 in your application.