Employee & Guest Experience Manger - Xfinity Center

Job Description

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Venue Nation is seeking is seeking an Employee & Guest Experience Manager for the Xfinity Center. The Experience Manager will be responsible for administering various corporate and venue designed programs to support employee engagement, venue staffing and guest service division-wide goals. This is a seasonal position with an events-based schedule from February to October.

WHAT THIS ROLE WILL DO
• In partnership with the venue General Manager, this position is responsible for administering employee engagement, venue staffing and guest service division-wide goals.
• Plan, coordinate, and implement processes and activities, including newsletters, day of show information sheets, show day elements of CARE and other communication tools associated with employee engagement and guest service.
• Partner with the various departments to create encore moments for employees and guests at every show.
• Work with Department Managers and Supervisors to ensure the venues service standards of Safety, Care, Encore and Efficiency are being communicated pre-event, demonstrated throughout the show, and incorporated at the end of each night.
• Manage the upkeep and vibe of the employee break space, and work in coordination with venue leadership to discuss budget, needs, and on-going support at the start of the season
• Partner with the venues Sustainability Coordinator to incorporate sustainability priorities into recognition, communication, and education of both staff and guests.
• Will be the venue's culture leader by looking for ways to remove event day hassles, recognize small and big service wins by your staff, and create a ''ONE-CREW'' mentality
• Attend bi-weekly calls with your Fan & Artist Services Regional leader and fellow venue experience managers, as well as have frequent one-on-ones with those regional leads
• Administrator for the service-focused, recognition and employee training system(s) and help facilitate on-site venue staff training
• Responsible for completing the Post Event Service Recap, help manage guest service experience platform, and analyze other venue service reports to create action plans for service improvements in partnership with the General Manager and your regional lead.
• Research best practices and collaborate with the General Manager to develop venue opportunities to increase employee engagement, increase guest satisfaction.
• May be asked to manage implementation and maintenance of other guest-facing on-site programs.

WHAT THIS PERSON WILL BRING
• Must be able to maintain composure and organization in an often hectic and loud environment.
• Be flexible and approach the job with a one team mentality no matter the task
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creating solutions.
• 1 years' plus of administrative experience.
• 2-3 years' plus of work experience in a comparable role.
• 1-2 years' plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Communications, Marketing, Business, Human Resources, or something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of

Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.

Jobcode: Reference SBJ-r0bmq6-216-73-216-0-42 in your application.