Employee & Guest Experience Assistant

Job Description

THE JOB

Venue Nation is seeking is seeking an Employee & Guest Experience Assistant for the Hollywood Casino Amphitheatre - St. Louis. The Experience Assistant will be responsible for helping the Experience Manager administer various corporate and venue designed programs to support employee engagement, venue staffing and guest service division-wide goals. This is a seasonal position with an events-based schedule from April to October.

WHAT THIS ROLE WILL DO
• Plan, coordinate, and implement processes and activities, including newsletters, day of show information sheets, show day elements of CARE and other communication tools associated with employee engagement and guest service.
• Partner with the Experience Manager and various departments to create encore moments for employees and guests at every show.
• Work with Department Managers and Supervisors to ensure the venues service standards of Safety, Care, Encore and Efficiency are being communicated pre-event, demonstrated throughout the show, and incorporated at the end of each night.
• Manage the upkeep and vibe of the employee break space, and work in coordination with venue leadership to discuss budget, needs, and on-going support at the start of the season
• Attend bi-weekly calls with your Fan & Artist Services Regional leader and venue experience managers, as well as have frequent one-on-ones with those regional leads
• Administrator for the service-focused, recognition and employee training system(s) and help facilitate on-site venue staff training along with the Experience Manager and Operations team.
• Research best practices and collaborate with the Experience Manager to develop venue opportunities to increase employee engagement, increase guest satisfaction.
• May be asked to assist implementation and maintenance of other guest-facing on-site programs.

WHAT THIS PERSON WILL BRING
• Must be able to maintain composure and organization in an often hectic and loud environment.
• Be flexible and approach the job with a one team mentality no matter the task
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creating solutions.
• 1 years' plus of administrative experience.
• 1-2 years' plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Available for Days, Nights, Weekends, and Some Holidays with shifts ranging from 10-14 hours
• Must be able to lift 30 lbs. using proper lifting techniques.
• Public speaking or meeting facilitation skills is a plus.

Jobcode: Reference SBJ-gqze11-18-117-162-216-42 in your application.