Director Of Client Services, Special Projects

Job Description

Company: Live Nation
Department: Special Operations
Location: Farringdon, London with extensive international travel
Reports to: SVP, Special Operations
Working Hours: Full time, plus some evenings and weekends as required
Contract Type: Permanent
Role Description
In Live Nation Special Operations, we work with some of the biggest global brands and rights holders to deliver high profile commercial activity in the live music space.
This position leads the relationship and activities of Live Nation's key partners and will be responsible for maximising the value of these relationships as well as end-to-end oversight and management of ground-breaking new music platforms on a global scale as part of the expanding Special Operations team.
Our partnerships require meticulous Account Management to maintain excellent, best in class standards year-round, guiding the partnership strategically.
Superior knowledge, expertise and vision for your partnerships will mean you are the natural driving force, leading and influencing regular business updates with the brand and internally with the Special Operations leadership team.
Ultimately – you will strengthen Live Nation's position as a key strategic resource for our partners' businesses while identifying opportunities for growth and expansion.
What we can offer you
Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
Who you are

Competencies / Skills / Knowledge / Experience
• Relationship ownership and management
• Superior project management skills including managing multiple projects simultaneously
• Excellent communication skills, both written and verbal
• Strategic planning
• Client engagement
• Budget planning and reporting
• Team development and management
• Proficiency in Microsoft Office applications including Word, PowerPoint and Excel
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
• A proactive, collaborative and organised working style
• Proven ability to work calmly and efficiently under pressure
• Willing to undertake extensive travel
What the role includes
• Manage a portfolio of key clients across multiple categories
• Continuously strengthen day-to-day client relationships through exceptional client service, detailed knowledge of client's industry and business, impeccable delivery and client engagement
• Develop and maintain relationships with key Live Nation teams to ensure the desired program delivery and results for clients
• Provide direction for your team in terms of program execution, resource deployment, program recaps and reporting, and special projects/initiatives
• Develop detailed understanding of client's business and identify opportunities for business and/or brand growth through entertainment marketing programs
• Oversee contractual agreements including negotiations/renegotiations, deal structure, contract development and ultimately the delivery of the contract
• Oversee the financial management of client relationships including budgets, invoicing, and other relevant financial activities while optimising program performance
• Assist clients in achieving ROI goals that will ensure maximum renewal opportunity
• Foster an environment which is team-oriented and in which the exchange of ideas among staff is encouraged
• Function as key advisor, decision-maker and member of senior management team
• Explore new technologies, marketing trends, and data and analytics practices to add value to clients
• Identify opportunities to engage internal resources

The Company

APPLICATION DEADLINE: Monday 14th July 2025. We reserve the right to close applications at any time so encourage early application where possible.
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Jobcode: Reference SBJ-5bb051-18-97-9-174-42 in your application.