Director, Client Services

Job Description

Company: Live Nation
Department: VIP Nation International (EMEA)
Location: Farringdon, London
Reports to: VP, VIP Nation
Working Hours: Full-time. Some evening and weekend work will be required. With national and international travel
Job Type: Permanent
Role Description
We are seeking a dynamic and experienced Director of Client Services. We are a central VIP function working across EMEA to deliver the most premium VIP packages to fans on our clients tours. The ideal candidate will be a proactive and passionate about this core purpose of delivering on high quality VIP services. This role requires a strategic thinker who can develop and implement initiatives that enhance satisfaction and loyalty to our clients and fans. Your leadership will be crucial in driving the client experience, identifying areas for improvement, and promoting best practices across the organization as well as aiding in driving growth. We expect you to act as a liaison between clients and internal teams, assessing needs, problem solving and delivering tailored solutions. Your ability to analyse client feedback and market trends will be integral to success in this roll. If you thrive with deadlines and are dedicated to providing exceptional service, we invite you to apply and be a key player in shaping the future of client relationships for VIP Nation.
What it's like to work in the Team
Our team is made up of a diverse group of individuals, but we all share the same passion for live music touring and premium experiences to our fans and clients. We are committed to putting our employees first and have a fun atmosphere within the team. This helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve goals together.
What we can offer you
Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.
Who you are

Competencies / Skills / Knowledge / Experience
• Demonstrable experience in client services or account management, preferably in the music or entertainment industry. Previous VIP Client Services role preferred
• Experience of accurately managing budgets to deadline
• Previous experience in managing team members
• Proficiency in Microsoft applications especially Excel is essential
• Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously
• Strong analytical skills to interpret data and make informed decisions
• Exceptional communication and interpersonal skills, with the ability to build lasting client relationships
• Ability to liaise directly with the global tour directors and tour managers/agents and Internal touring team
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
• Proactive and demonstrates initiative
• Confident to present ideas at a senior level
• Organised and deadline focused
• Self-motivated and takes ownership for personal and technical development
• Adaptability in any given situation
• Commitment and willingness to learn
What the role includes
• Build VIP Program budgets, package descriptions, pricing, pitch decks for agents and managers
• Lead and mentor the client services team to ensure high performance and client satisfaction
• Liaise with agents and managers for all details of the VIP program
• Act as the primary point of contact for key clients, managing relationships and ensuring their needs are met
• Develop and implement strategies to enhance the overall client experience and drive retention
• Oversees all aspects of VIP program, set up and tour logistics from inception to execution
• Work with project manager/fulfilment for merchandise creation and design ideas
• Obtain tour creatives/timelines and manage VIPN website for each tour
• Coordinate with touring and artist / management teams for advertising and promotion of VIP packages, including socials and email newsletters
• Collaborate with sales, operations and finance teams to align client services with business objectives
• Oversee fan communication
• Creation and advocacy of general VIP Nation policies as it applies to in-office systems and event execution
• Able to manage multiple clients at once in fast paced environment
• Manage tour budgets and analyse final performance
• Management and training of junior staff

The Company

APPLICATION DEADLINE: 16th February 2026. We reserve the right to close applications at any time.
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Jobcode: Reference SBJ-yjk7n3-18-97-9-175-42 in your application.