Data Analyst - Sales Enablement

Job Description

DATA ANALYST- SALES ENABLEMENT

LOCATION: Los Angeles, CA / Chicago, IL / New York, NY / Washington, DC / Toronto, ON / Nashville, TN / Additional Select North American Cities Available

DIVISION: Ticketmaster North America

LINE MANAGER: Director - Sales Enablement, North America

CONTRACT: Permanent/ Full-time

THE JOB

The North America Sales Enablement team is looking for a motivated and diligent Data Analyst to envision and build analytics capabilities around measuring the value that Ticketmaster's tools and services deliver to our clients. You will source data, define methodologies, as well as format and present findings on topics like market share, pricing, inventory mix, and buyer/seller behavior to help articulate the value Ticketmaster brings in these and other relevant areas. The ideal candidate will be skilled in creating dashboards and tracking mechanisms to prove ongoing value creation in a format that is easily accessible and understood by internal stakeholders and clients. In addition, this collaborative role will be tasked with measuring internal metrics important to driving overall client success and retention.

THE TEAM

The North America Sales Enablement team is charged with empowering the sales organization to win and retain business. To achieve this goal, Sales Enablement works closely with several key internal units, including Global Product Marketing, B2B Marketing, Strategic Account Success, Customer Insights and Analytics, and Ticketmaster's segment leaders and account managers.

WHAT YOU WILL DO
• Handle large transactional and web data sets to help provide analyses covering ticket sales, marketing attribution, site analytics, incremental revenue streams, new-to-file names, chain of custody and customer lifetime value.
• Assess data from Salesforce.com, Google Analytics, and other platforms in order to track product engagement, account touchpoints and other metrics around client account activity.
• Analyze and translate data sets to measure performance and provide actionable insights identifying opportunities to prove (and improve) Ticketmaster's value proposition for our clients.
• Collaborate with business stakeholders to understand their objectives, gather their requirements, and define metrics that help measure performance.
• Monitor and manage key databases to identify and fix any data integrity or hygiene issues.
• Compile, consolidate and validate data from multiple sources into digestible formats.
• Manage day-to-day reporting needs and support ad hoc data requests.
• Create databases (SQL) and build dynamic dashboards to track KPIs.
• Work to ''democratize'' data, pushing it closer to business leaders and looking for areas to optimize and automate.

WHAT YOU NEED - EXPERIENCE AND TECHNICAL SKILLS
• Bachelor's degree required.
• 2+ years of full-time business experience analyzing large data sets to successfully drive conclusions required.
• Ability to write and run SQL queries to pull data required.
• Microsoft Excel expertise (including deep understanding of lookups, pivot tables, dynamic charts and tables) required.
• Google Analytics expertise required.
• Experience with large, mixed data sets (transactional, consumer, web, product usage, and account-based) required.
• Experience with BI reporting tools such as Domo, Tableau and/or MicroStrategy required.
• Experience with Salesforce.com reporting tools preferred.
• Experience in data QA preferred.
• Degree in quantitative field, such as Applied Mathematics, Statistics, Engineering, or Computer Science preferred.
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.

WHAT YOU NEED - BEHAVIORAL SKILLS
• Builder: We are creating new capabilities for Ticketmaster and may not yet have all the systems, tools and/or people in place. Be comfortable with that level of ambiguity and thrive on the challenge of driving the business and function forward.
• Creative Thinker: The role is not just about managing within predefined bounds; it's also about thinking outside of the box and introducing novel solutions. We value innovation and want someone who is comfortable challenging the status quo.
• Collaborator: The role will not control all the resources that will make initiatives successful. We respect members who can work within a matrixed system and are motivated by understanding what makes others successful. A team- and solutions-oriented approach is a must.
• Motivator: The role will require energy, optimism, positivity, and a desire to deliver every day on behalf of our clients and fellow Ticketmaster team members.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-r1920m-216-73-216-221-42 in your application.