Customer Service Coordinator

Job Description

THE JOB

We are seeking a Customer Service Coordinator for the Live Nation Concerts division, a segment of the Live Nation live music business.

WHAT THIS ROLE WILL DO
• Resolve customer queries in an efficient and timely manner
• Provide the highest level and quality of customer service at all times ensuring customer confidence
• Utilize verbal and electronic means of communication with customers, and make suggestions for the improvement of communication systems
• Advise and support other members of the customer services team and external departments in relation to event and venue information and customer queries
• Liaise with other departments across the business to ensure adequate knowledge of the business to enhance the service provided to the customer
• Send day of show email communications to fans
• Adhere to all company and departmental processes, procedures, and policies
• Flexibility to perform other job-related duties as required

WHAT THIS PERSON WILL BRING

Required:
• High School Diploma or equivalent and a Bachelor's degree is considered a bonus
• Experience using Microsoft Office and G-Suite programs
• Must be able to perform in a fast-paced, multiple-demand work environment
• Excellent oral and written communications and organizational skills
• Must have problem solving skills, active listening skills, and be able to multitask
• Exceptional customer service and organizational skills
• Demonstrated ability to build and foster relationships both internally and externally
• Proven to perform well under pressure; managing multiple priorities simultaneously
• A positive, winning approach, incorporating integrity, confidentiality and discretion
• Ability to consistently work evenings & weekends and on an otherwise flexible schedule – A MUST
• Remote position (Work from home)
• Must be an active problem solver, instilled with a sense of urgency for projects large and small

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Crowdfunding network

Jobcode: Reference SBJ-rvvq47-3-21-104-109-42 in your application.