Concerts, SVP Of Venues Operations

Job Description

THE JOB
The Senior VP of Operations will drive operational excellence, operational efficiency, best practices, team leadership, and financial performance while ensuring each venue meets standards and delivers world-class service.
WHAT THIS ROLE WILL DO
• Lead and manage regional operations across multiple venues in South America, including Sao Paulo, Buenos Aires, Lima, and others to come.
• Develop and execute strategic plans to optimize performance, guest satisfaction, and profitability
• Oversee each venue's Operations Directors and ensure alignment with company goals and KPIs
• Oversee all operational activities to optimize venue efficiency and performance across both event days and daily procedures. Foster strong collaboration between local teams and outsourced service providers through effective contract management
• Oversee that all operational aspects of live events, from load-in to load-out, ensure seamless show execution
• Ensure that each venue establishes crowd flow management, ingress/egress, and emergency protocols for events and daily routines
• Ensure compliance with local regulations, permits, and licensing
• Establish relationships with promoters and artists' production teams in different markets
• Support recruitment and training of venue operations staff, including front-of-house, maintenance, security, and housekeeping
• Foster a culture of accountability, hospitality, and continuous improvement
• Lead cross-functional coordination with marketing, ticketing, and programming teams
• Coordinate the development and implementation of SOPs for all operational departments
• Ensure the implementation of consistent operational standards, safety protocols, and service excellence throughout the venues, together with the venue's operational teams
• Ensure teams collaborate with Event Booking and Sales to support sponsors and clients' activations, event riders, and efficient conversions
• Drive cost control, budgeting, and forecasting across the region
• Ensure compliance with local regulations and labor laws
• Build and maintain strong relationships with local stakeholders, vendors, and partners
• Travel regularly to venues across the region for oversight and support
Key Performance Indicators (KPIs)
• Operational Efficiency: Reduce operating costs year-over-year without compromising service quality
• Guest Satisfaction: Maintain average customer satisfaction scores above 90% across all venues
• Compliance & Safety: Ensure 100% compliance with local laws, safety audits, and internal standards
• Project Delivery: Assist in operational definitions and recommendations requested during executive project completion and construction.
• Brand Consistency: Ensure all venues meet brand standards in presentation, service, and experience
• Innovation & Initiatives: Launch at least 2 new operational initiatives per year that enhance efficiency or guest experience
WHAT THIS PERSON WILL BRING
• 7+ years of senior operations leadership in hospitality, venue management, or related industries
• Proven track record in managing multi-site operations across international markets
• Fluent in English and Spanish (Portuguese a plus)
• Strong financial acumen and experience with P&L management
• Exceptional leadership, communication, and cross-cultural management skills
• Willingness to travel across South America
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-mkxx36-216-73-216-96-42 in your application.