Concerts, Operations Manager

Job Description

THE JOB:
The Operations Manager will be responsible for leading and coordinating all aspects of facility operations and maintenance to ensure the venue operates efficiently and delivers an excellent experience for every event. This includes providing strategic direction and hands-on oversight of front-of-house and back-of-house functions, managing preventive maintenance programs, overseeing third-party vendor and contractor relationships, working with municipal and regulatory partners, developing and executing staffing plans, and ensuring smooth set-up and tear-down for events. The ideal candidate will be committed to maintaining high standards of safety, service, and operational performance while fostering a positive and collaborative work environment.
WHAT THIS ROLE WILL DO:
• Lead all venue operations with authority and precision, ensuring flawless execution across FOH, BOH, security, ticketing, guest services, and facility maintenance for events ranging from intimate shows to 18,000+ capacity concerts.
• Own the annual operational budget – forecast, control labor and overhead costs, manage payroll, and track variances to meet or exceed financial performance targets.
• Recruit, develop, and lead a high-performing team of full-time managers, supervisors, and 200+ seasonal event staff, fostering a culture of excellence, accountability, and inclusivity.
• Oversee event-day operations with a command presence, directing ingress/egress, real-time incident resolution, emergency response coordination, and on-site vendor/sponsor activations.
• Serve as the operational liaison with municipal agencies, including police, fire, rescue, traffic control, and health inspectors, ensuring all events are compliant, safe, and city-supported.
• Safeguard operational integrity by maintaining surveillance systems, crowd control infrastructure, communication equipment, and venue assets in peak condition.
• Champion guest experience excellence, ensuring accessibility needs are met, service recovery programs exceed expectations, and fan milestones are celebrated.
• Enforce and elevate compliance with health, safety, liquor control, permitting, ADA requirements, and corporate standards.
• Deliver accurate, timely reporting, including incident documentation, operational KPIs, and required governmental filings.
• Partner cross-functionally with marketing, sponsorship, and production to ensure operational alignment with revenue-driving initiatives.
• Act as a culture carrier, modeling the organization's values of respect, integrity, teamwork, and operational excellence.
WHAT THIS PERSON WILL BRING
Required:
• Prove leadership experience (minimum 5 years) in live entertainment, venue management, or large-scale event operations.
• Proven track record managing budgets and teams of 100+ staff across multiple operational areas.
• Expert knowledge of venue/facility operations, safety regulations, compliance frameworks, and risk management.
• Strong financial command: budget creation, cost control, labor optimization, and vendor negotiations.
• Management skills: decisive under pressure with a demonstrated ability to protect staff, fans, and the business.
• Exceptional communication and stakeholder management skills, including direct engagement with executive leadership and government officials.
• Proficiency in Microsoft Office Suite, Workday, project management tools, and ticketing platforms.
• Ability to work unconventional hours (nights, weekends, holidays) and travel as required.
Preferred:
• Bachelor's degree in business, hospitality, or related field.
• Experience leading operations in premier venues with annual attendance of 200,000+ or comparable scale.
• Established relationships with municipalities, public safety officials, and regulatory agencies.
• Expertise in managing seasonal/part-time staffing models exceeding 200+ team members.
• Advanced operational planning and risk management experience.
BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
HEALTH: Medical, vision, dental, and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off, including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive
process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

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The expected compensation for this position is:
$64,000.00 USD - $80,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-z3okp2-216-73-216-161-42 in your application.