Command Center Dispatcher At Lakewood Amphitheatre

Job Description

THE JOB
Lakewood Amphitheatre is seeking a Command Center Dispatcher. The Command Center Dispatcher is responsible for coordinating dispatch operations, effectively communicating with field personnel, and manage resource distribution for incidents as they arise. They ensure seamless communication between all involved entities, utilize technology like computer-aided dispatch systems, and handle emergency calls efficiently while collaborating with various emergency services for a coordinated response. This is part-time seasonal, event based position that requires evening and weekend availability.
WHAT THIS ROLE WILL DO
• Work in conjunction with the General Manager and Operations Manager to ensure compliance with all policies and procedures that relate to local, state, and federal laws and regulations.
• Work directly with venue management regarding issues that require the attention of medical, security, or police.
Dispatch Coordination:
• Dispatch of appropriate departments through the use of radio systems.
• Communicate effectively with field personnel, providing essential information and instructions.
Resource Allocation:
• Prioritize and allocate resources based on the nature of the incident.
• Maintain accurate records of resource assignments and availability in dispatching software systems.
• Investigates and resolves complaints via venue CCTV.
Communication:
• Assist in ensuring proper communication between all entities. (Venue, 3rd party vendors, public safety departments)
• Ability to work with a diverse group of co-workers and develop strong working relationships across all departments.
• Receive emergency and non-emergency calls and record significant information.
• Address problems and requests by transmitting information to the proper departments.
• Prioritize radio calls according to urgency and importance.
• Use radio communication to send crews to appropriate locations.
Technology Utilization:
• Operate and utilize computer-aided dispatch (CAD) systems and other relevant technologies.
• Logging incident reports via OnTrack system to document any and all incidents with detailed and concise information.
Emergency Call Handling:
• In the event of an emergency, receive and respond to emergency and non-emergency calls from the public and other agencies.
• Collaborate with venue/event personnel, law enforcement, fire departments, and other emergency services to ensure a coordinated-response to emergency incidents.
• Gather critical information to assess the nature and urgency of the situation.
WHAT THIS PERSON WILL BRING
• Experience as a command center dispatcher or in a related field.
• Strong communication and interpersonal skills.
• Ability to remain calm and focused in high-pressure situations.
• Proficiency in computer-aided dispatch (CAD) systems and other relevant technologies.
• Willingness to work in a 24/7 shift environment, including nights, weekends, and holidays.
• Previous experience in a live events environment desired.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Experience with CCTV software is strongly preferred.
• Acute sense of judgment, tact and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Ability to use standard office equipment.

Jobcode: Reference SBJ-xkk31q-216-73-216-108-42 in your application.