Client Support Specialist

Job Description

Client Support Specialist (PT)

Who we are.
We're fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Why you should work with us.
Our biggest investment is in our people. We offer comprehensive health benefits and 401k matching, student loan assistance, plus career-boosting opportunities like tuition reimbursement and targeted development sessions to help all eligible employees thrive. At Ticketmaster, expect the fast-paced excitement of a startup with the rock-solid support from an industry leader – with plenty of ticket perks on the side.

See what it's like working at Ticketmaster.

The role:

The Ticket Manager directs and oversees the internal control of daily operations of the ticketing for various events on behalf of Ticketmaster. The Ticket Manager also works on-site at the venues, based on the event date. This role is highly visible; the Ticketing Manager interacts with sponsors, vendors and clients – internally within Ticketmaster and externally with venues & promoters.

What the job is:
• Foster and maintain strong working relationship with artist management & the non Ticketmaster venues the tour is playing in
• Train all venue staff where specific artists are playing.
• Assure best practices are being maintained
• Work with key clients and Ticketmaster personnel to set up events, manage inventory, maintain seating manifests, maintain financial records, and manage the preparation, presentation, and settlement of all event box office statements
• Advise and assist with the implementation, reporting, and generating of event reports using the TM system
• Work closely with internal Ticketmaster departments such as Marketing, Accounting, Ticket Centers, Customer Service and the Event Management teams
• Develop and maintain documentation and training material on Box Office policies and procedures
• Demonstrate excellent customer service skills, respond promptly to customer inquiries and requests, and train all Box Office personnel in customer service standards
• Assure the onsales occur without challenges
• Other duties and special projects as assigned

What a qualified candidate should possess:
• Ability to travel 30% of the time
• 5+ years Ticketing experience is required
• 3+ years management experience strongly preferred
• Knowledge of the Ticketmaster Host, TMOne, AccessManager and Presence systems is preferred
• Cash handling experience
• Experience in scheduling staff members
• Must be able to work well independently and to manage, train, and motivate others
• Must be comfortable working in a satellite office environment
• Excellent verbal and written communication and documentation skills required
• Must be able to successfully handle multiple priorities in sometimes high stress situations
• Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast-paced, dynamic work environment
• Candidate must also have the ability to work with the public and possess conflict resolution skills Proficiency with Microsoft Office including Word, Excel, Outlook, PowerPoint and other Windows applications required

Equal Employment Opportunity
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, for applicants in Los Angeles, California, and consistent with applicable laws in other areas.

Jobcode: Reference SBJ-gqzzpx-3-133-109-211-42 in your application.