Client Manager

Job Description

THE TEAM

The Client Services team is responsible for the delivery of exceptional ticketing service to clients (Venue & Promoter) through the effective management of client requirements. Working closely and collaboratively with both clients and internal stakeholders ensuring systems and process are delivered to ensure not only a positive client experience but also positive customer experience. The Client Services team are key to maintaining a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to maximise sales.

THE JOB

You will work as a team member within the Client Services team sharing knowledge, information and valuable client feedback with other colleagues (both local and interstate) to assist in the formulation and implementation of strategies that create an outstanding ticketing service to our clients. The Client Manager must maintain and nurture client relationships to ensure their ongoing development by providing optimum benefits from Ticketmaster technology and marketing initiatives.

WHAT YOU WILL BE DOING

The Client Manager will have direct responsibility for overseeing the management of a specific client base whilst ensuring that all contractual obligations are understood and achieved. You will plan and deploy ticketing strategies for future events including revised reporting opportunities, marketing campaigns and event day operations when required.

You will work closely with various internal departments ensuring they are kept fully informed about upcoming events and services that have been committed to clients. Accordingly provide all necessary information and assistance to these departments in their planning so all client deadlines are achieved.

This role requires working closely with the Marketing Department, developing marketing initiatives specific to client needs in order to maximise ticket sales. You will also be required to develop post event reports, event analysis and provide recommendations for future events.

This is an exciting role where you are responsible for overseeing the event including on site support which requires flexibility in work hours including weekends and after hours.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Excellent communication skills both verbal and written
• Stay current with updated technology and developments from marketing and technology.
• Aptitude with technology, MS office and also adaptable for learning ticketing software.
• Flexibility to changing needs of business in a highly pressured working environment.
• Strong client focus for Ticketmaster's current customer relationships with current and future clients.
• You will possess natural energy to be proactive for your clients and show initiative and passion.

YOU (BEHAVIOURAL SKILLS)
• You will have account management skills in delivering service to clients.
• Deliver high quality work on time and on task;
• Ability to collaborate with others;
• Pro-active nature to include a flexible approach to hours of work and location of duties;
• Ability to use self-initiative as well as work within a team;
• Ensure all information is represented correctly and data is accurate and timely;
• Excellent time management skills and organisational skills, with a high level of attention to detail.

TICKETMASTER VALUES

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

CULTURE

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a 'Fan First' mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the 'Fan' you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Jobcode: Reference SBJ-g4x90v-3-131-13-37-42 in your application.