Client Development Representative

Job Description

Client Development Representative (12-month Contract)

Location: London, UK

Division: Client Development

Line Manager: VP Client Development

Contract Terms: Fixed Term, 12 months, 40 hours per week

THE TEAM

We're fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else), we're enriching lives one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

THE JOB

We're seeking an ambitious, proactive, independent self-starter to join our team. Under the direction of the VP Client Development,, this role is responsible for supporting the client development team by identifying new business opportunities within the entertainment landscape, across a wide variety of genres, from music festivals to ice rinks, from fireworks nights to new immersive exhibitions.

The role is an essential part of Ticketmaster's client development strategy, fuelling the growth of our Pipeline and Revenue objectives and helping us meet our business objectives. Additionally, this role will be responsible for market research and funnel management and therefore, the successful candidate needs to have skills associated with identifying and following up on both inbound interest and generating outbound opportunities. This may include but is not limited to, decisions regarding which prospecting tactics to use, designing and implementing a research strategy, and leveraging marketing resources.

The goal is to generate a substantial pipeline of weekly meetings for the Client Development team with qualified leads to achieve, and exceed, assigned monthly, quarterly, and yearly targets.

WHAT YOU WILL BE DOING

Pipeline Generation
• Research, identify, and generate weekly meetings with select target personas
• Qualify incoming leads for size, use case, and quality
• Conduct daily volumes of activity including emails, social media outreach (Linkedin) and the occasional follow up phone call
• Organize, track, and prioritize potential leads and existing client renewals
• Partner with wider teams within the business to drive the day-to-day interactions that identify prospects for long-term business opportunities
• Articulate the key value proposition of Ticketmaster's products and services to key players within the industry
• Develop an understanding of the UK entertainment landscape, to identify key verticals

Sales Enablement
• Create and manage sales and outbound campaign copy, product demonstrations, and sales decks for sales presentations
• Select appropriate outreach avenues (cold calls, email sequences, social networks) based on the prospect's details including Persona, Account Size, and structure.
• Stay abreast and informed of trends and market data in target market segments
• Provide feedback to Marketing on what assets and outreach are resonating and provide input on improving these

Sales Operations
• Input accurate data into Salesforce for tracking prospect interactions and information
• Keep sales and management teams informed by tracking and generating monthly sales pipeline and activity reports
• Support special projects as required

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Bachelor's Degree or equivalent
• Sales/Marketing/Admin/Customer service experience is a plus
• Proficient in Salesforce, MS Office Suite: Outlook, Word, Excel and PowerPoint, Photoshop and/or Illustrator, Keynote, etc.
• Highly motivated, resourceful, and results-oriented to achieve goals
• Excellent verbal and written communication skills
• Methodical and tactical researcher
• Deadline-driven, detail-oriented, self-starter
• Strong understanding of technology as well as how to communicate its benefits
• Highly motivated, resourceful, and results-orientated to achieve goals
• Excellent social skills; friendly and outgoing, not afraid to connect with new people
• Passionate about the live event space

YOU (BEHAVIOURAL SKILLS)
• Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.
• Problem-Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue an manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.
• Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).
• Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's the talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

#TM
#LI-CG1

Jobcode: Reference SBJ-g3bkyq-3-145-42-94-42 in your application.