Client Account Manager - German Speaking

Job Description

JOB DESCRIPTION – Client Account Manager

Location: Berlin

Division: Sales

Line Manager: Senior Business Development Manager

Contract Terms: Permanent

THE TEAM

Embedded in a regional Sales division, the Music and Entertainment team hosts the ''cool kids'' among the commercial teams. We deal with tours and shows from acts like Billie Eilish, Dua Lipa, Metallica, and Apache 207 every day. Club shows, stadium tours, or mega festivals like Lollapalooza are our home turf, while we are managing, onboarding, and nurturing the relationships of our biggest clients and promoters.

THE JOB

As a Client Account Manager at Ticketmaster, you will play a crucial role in ensuring our clients have exceptional experiences throughout their entire journey with us. Your mission will be to build strong, lasting relationships with our clients, guiding them to maximize the value they receive from our ticketing solutions. You will be the key point of contact for our customers, supporting them from onboarding through ongoing engagement and beyond.
How do we do it?
With a healthy dose of Can-do attitude, supported and backed by a well-coordinated team of experts, and by utilizing a full range of client management, sales, and marketing . Oh, and with a great team spirit and by having a lot of fun!

WHAT YOU WILL BE DOING
• Being a key player and go-to person for our current and future top customers in the event industry. You will passionately nurture and develop accounts and customer relationships.
• Supporting your demanding customers with a consulting approach to place and market their events, tours, and festivals with us in the best possible way. We will gladly provide you with the necessary knowledge about our entire range of tools and knowledge you need.
• Contributing to contract extensions and revenue planning and assisting us in achieving these goals through analysis of key performance indicators and the independent derivation and implementation of necessary measures.
• You will monitor the market and its developments and provide feedback to contribute to the continuous improvement of our products and partnerships.
• Developing personalized success plans for each client, aligning their objectives with our ticketing services. Continuously track and measure their progress, providing regular updates and reports to demonstrate the value delivered.
• Upselling and Cross-Selling: Collaborate with the sales team to identify upsell and cross-sell opportunities within the existing customer base. Present relevant features and upgrades that align with clients' needs and objectives.
• Gathering customer feedback, understand pain points, and advocate internally for necessary product improvements. Additionally, identify and leverage satisfied clients as advocates to drive customer referrals and case studies.
• Working closely with the renewals team to ensure client satisfaction and successful contract renewals. Mitigate churn risks by proactively addressing any concerns and reinforcing the value of our ticketing solutions.
• Staying up-to-date with industry trends, competitor activities, and best practices in the ticketing industry. Use this knowledge to provide guidance to clients and position Ticketmaster as a trusted industry expert.

NEEDED SKILLS
• You have experience in dealing with customers, think holistically, remain calm in conflicts, and possess a strong team spirit, in addition to a pronounced Can-Do attitude.
• You have experience in project managing and aligning projects among different service teams
• You enjoy events and are willing and able to travel to support your customers at their events.
• You are familiar with the key pillars of a modern marketing mix, enabling you to mediate between your customers and the specialist departments.
• You proactively tackle challenges and are happy to assist your partners in hands-on problem-solving in an uncomplicated and quick manner.
• You have excellent verbal and written communication skills in German and English.

YOU (BEHAVIOURAL SKILLS)

Strong leadership skills, inspiring and guiding the team toward shared goals while fostering open communication and collaboration.

Effective problem-solving and decision-making abilities, analyzing complex issues and implementing solutions to drive continuous improvement.

Excellent interpersonal skills, demonstrating emotional intelligence, conflict resolution, and coaching to support team growth and maintain a positive work environment.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

#TMjobs #Hybrid #LI-AH1

Jobcode: Reference SBJ-dy2w20-18-116-28-60-42 in your application.