Full Time Job

Claims Manager - Risk Management

Live Nation

Houston, TX 05-24-2024
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description

The Claims Manager supports the global operations of Live Nation. In this role, you'll have primary responsibility for managing liability claims in North America.

• Conduct and/or oversees claim investigations and resolution of self-insured claims
• Coordinates overall claims process including investigation and discovery, litigation management, and direction and settlement authority
• Collaborate with in-house and outside legal counsel to assure proper handling of litigated files as well as coordination of discovery including but not limited to gathering pertinent legal information and claims documentation, deposition requests, identification and preparation of witnesses and other discovery, as well as assists in developing overall defense strategy
• Provide oversight and general management of TPAs on the management of all GL, AL and PD claims, including claim handling best practices, adherence to client service instructions, litigation guidelines, billing guidelines and any other necessary documents/guidelines
• Manage claim reviews in partnership with the third-party claims administrator to ensure claim handling is aligned with expectations. Provides coaching and direction to claim examiners, as needed
• Attend mediations and other settlement conferences as necessary
• Organize and facilitate monthly loss run reports, litigated file reports and claim review meetings with management
• Provide guidance to operations on handling incidents as they may arise
• Tender and track progression of other types of claims as necessary (property, inland marine, etc)
• Other duties associated with claims or risk management department operations, as necessary

• Minimum 8+ years' experience in a corporate risk management department and/or large insurance carrier/TPA liability claims operation
• Strong foundation in claims adjustment and TPA management and litigation management
• Knowledge of Risk Management Information systems, database analytics, claims trends, and reserve setting and analysis
• Proficiency in Microsoft Office 365 (Excel, PowerPoint)
• Excellent written and verbal communication skills, strong organizational skills and a collaborative approach to problem solving
• Ability to work autonomously to a significant degree, have a high level of attention to detail, be organized and efficient and able prioritize and successfully manage multiple projects, enjoy working in a fast-paced environment, and place a high value on providing exceptional and timely service to internal and external clients
• COVID-19 vaccination will be required for this position subject to legally valid exemptions.

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
• WEALTH: 401(k) program with company match, Stock Program
• FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

Live Nation's policy regarding vaccinations and masking related to a pandemic or other infectious disease control measures, acts of God, health and safety mandates and/or restrictions imposed by applicable local, state or federal governments has evolved over time. Currently, we strongly encourage employees to be fully vaccinated from such infectious diseases for which vaccinations are available. You are expected to follow Live Nation's health and safety protocols and policies as they change from time to time.

Jobcode: Reference SBJ-gp21jx-3-92-91-54-42 in your application.

Company Profile
Live Nation

Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.