C3 Presents - Event Systems Associate Manager

Job Description

C3 Presents creates music festival experiences for millions of fans across the globe, setting the new standard each year for events that are as memorable as they are spectacular, including Austin City Limits Music Festival in Texas, Lollapalooza in Chicago (and seven other countries), and Bonnaroo in Manchester, Tennessee.

THE JOB
The Event Systems Associate Manager provides day-to-day support to end users of C3's proprietary enterprise applications, C3PO and Advancing Management Platform (AMP). The position provides critical, on-demand support to C3 Presents and all Live Nation business units that utilize these event systems. The position also serves as a contributor to the C3PO and AMP support resources, training documentation, and ongoing system improvements.
WHAT THIS ROLE WILL DO
• Provide technical support to end users of C3PO and AMP utilizing the ZenDesk service platform and standard communication channels (email, Slack, etc.)
• Maintain and enhance the C3PO and AMP knowledge bases
• Produce new content for inclusion into the applicable event system's knowledge base
• Schedule and lead training sessions for C3PO and AMP users
• Serve as Application Administrator for C3PO and AMP
• Contribute to product development roadmaps for all event systems
• Perform additional duties and projects as assigned
WHAT THIS PERSON WILL BRING
• 2+ years of experience in a customer service or helpdesk environment
• Familiarity with event management systems and CRM software
• Foundational understanding of computer systems, networks, operating systems, an IT security best practices
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment
• Proficiency creating clear and effective technical documentation
• Excellent written and verbal communications skills
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Exceptional attention to detail and strong organizational skills
• Strong critical thinking and problem-solving abilities
• Strong interpersonal skills and the ability to collaborate effectively across diverse teams
• Demonstrated integrity, professionalism, and sound judgement
• Enthusiastic, proactive, and committed to excellence with a positive attitude
• Passion for checklists, details, and live music
C3 CORE COMPETENCIES
• Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people
• Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others
• Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude.
• Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches
• Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough
• Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Jobcode: Reference SBJ-pkm61o-216-73-216-23-42 in your application.