Business Support Assistant

Job Description

Company: DF Concerts & Events

Department: Business Support

Location: 272 St Vincent Street, Glasgow, G2 5RL

Reports to: Office Manager

Working hours: Full time – 40 hours per week

Role Description

To provide support with the daily office systems, facility management and to the Customer Service Manager to ensure the efficient running of the office.

DF Concerts is a part of Live Nation Entertainment which is the world's leading live entertainment company and brings the best live music and life affirming experiences to music fans across Scotland. Through their 1,000 concerts per year, DF Concerts work with some of the biggest names in music as well as champion the career progression of emerging artists. Having previously organised Scotland's largest music festival, T in the Park, from 1994 to 2016, the company added the inaugural TRNSMT Festival to its portfolio in 2017. DF Concerts is also responsible for the 35k capacity Glasgow Summer Sessions and the 6K capacity Edinburgh Summer Sessions, held against the backdrop of Edinburgh Castle and is planning new festivals for 2022. Additionally, the company owns and operates, ''quite possibly the finest small venue in the world'', King Tut's Wah Wah Hut – supporting the vibrant music scene from grassroots level, up

Responsibilities
• Co-ordinate office reception duties, meeting room and main switchboard functions
• Action weekly H & S checklist, communicating remedial action required to Office Manager within a timely manner
• Co-ordinate the cost-effective ordering & distribution of office consumable, supplies and stationery within a timely manner, collating receipts and preparing credit card for sign off
• Co-ordinate office tidy-ness, recycling and shredding facilities
• Action office sustainability initiatives
• Action COVID daily duties
• Provide accurate, effective and timely customer service support and resolution for enquiries and customer dissatisfaction
• Support DF Concerts team with IT issues, signposting to relevant areas

Skills / Knowledge / Experience
• English to National 5 Grade or equivalent with good communication, verbal and written skills
• Experience in delivering administrative tasks accurately
• Basic understanding of Microsoft suite packages and IT /mobile phone fixes
• Previous experience in reception duties would be an advantage
• Experience working in previous customer service role would be an advantage

Behaviours
• You understand the importance of confidentiality
• You like to be organised, supportive and helpful
• You like to be creative
• You like to solve problems and find solutions
• You have good communication skills, oral & written
• You are polite and respectful and believe in working in a healthy, equal, working environment
• You have a flexible ''can do'' approach

Jobcode: Reference SBJ-rnpon5-3-149-229-253-42 in your application.