Business Development Manager

Job Description

JOB DESCRIPTION: Business Development Manager
Location: Bangkok, Thailand
Division: Thaiticketmajor
Line Manager: Managing Director, Thailand
Contract Terms: Full Time
THE TEAM
The Sales team is key to maintaining strong and connected client relationships and plays a critical role in the retention & growth of the Thaiticketmajor business, with a key focus on strengthening key client and partner relationships.
THE JOB
The Business Development manager will focus on and support the key projects, KPIs, and drivers that drive the growth of ticketed attendance at Thaiticketmajor, advising on strategic growth initiatives and supporting long-term business positioning beyond traditional ticketing.
You will be responsible for coordinating and helping deliver the key priorities and projects as set out and agreed between the key promoters, strategic partners, and relevant stakeholders.
You will require strong project management skills, well-developed communication skills, and management skills that can deliver across multiple projects, objectives, and deadlines.
Client Relationships
The Business Development manager will develop and grow relationships with all stakeholders and will be focused on delivering against key strategic projects, coordinating teams, ensuring effective reporting, with a focus on identifying opportunities to grow ticket sales and revenue through Thaiticketmajor product, technology, and marketing initiatives.
The role will be responsible for all contract deliverables for the servicing needs of the client and will be required to meet with the client on a regular basis. You will be leading the Client Manager and Client Executives to work with the various departments within Thaiticketmajor, including but not limited to the Contact Centre, Operations, IT, and Online team, to ensure all clients always receive high-quality service with the aim that clients are retained and become ambassadors for the brand.
Revenue Growth
The Business Development manager will be responsible for identifying and driving opportunities to grow ticket sales, gross ticket value, and ancillary revenue across key clients and partners. This includes leveraging Thaiticketmajor products, technology, and marketing initiatives to maximise commercial outcomes and enhance the overall event performance.
You will present strategic growth initiatives in client meetings and collaborate closely with the Managing Director and relevant stakeholders to define and execute revenue strategies. The role will focus on expanding ancillary revenue streams, including but not limited to merchandising, gift boxes, and other value-added products.
This role requires a commercial mindset, strong analytical capability, and the ability to influence internal and external stakeholders to deliver measurable revenue outcomes aligned with agreed KPIs.
Marketing Services
The Business Development manager will work closely with the Marketing team to ensure all client marketing strategies, campaigns, and promotional plans are effectively executed to maximise ticket sales across all events.
You will be responsible for producing regular reports that provide key online performance metrics, actionable insights, and strategic recommendations to clients, ensuring full transparency and value delivery.
The role requires collaboration across internal teams to optimise campaign performance and identify promotional opportunities within the Thaiticketmajor database and digital ecosystem.
The position demands strong communication skills, analytical thinking, and the ability to translate marketing data into commercially driven recommendations that enhance client outcomes and strengthen long-term partnerships.
WHAT YOU WILL BE DOING
Client development, sales and project management
• Lead the development and execution of client partnership plans to deliver key projects, maximising revenue, ticket sales, and client and consumer satisfaction.
• Forecast ticket sales and revenue contribution to the annual business plan through structured account strategies, profitability analysis, and program projections.
• Identify commercial revenue opportunities within existing contracts and partnership agreements.
• Ensure all contractual deliverables are fulfilled through effective cross-functional coordination across Thaiticketmajor departments.
• Drive collaboration with internal and client stakeholders to successfully deliver key strategic projects.
• Conduct ongoing market analysis, competitor assessment, and generate market intelligence to support value creation and future growth.
• Maintain accurate and up-to-date records within the company's system.
• Ensure all contract documentation is compliant, complete, and properly maintained.
Organisation and Operation
• Ensure all contractual documentation is implemented and adhered to in line with company policies and standards.
• Provide regular reporting on business performance, including tracking internal KPIs and communicating key updates to stakeholders.
• Demonstrate effective financial management, including budgeting and forecasting responsibilities as directed.
• Monitor service levels across support teams to ensure SLAs are consistently met.
• Maintain up-to-date knowledge of Thaiticketmajor's technology advancements and marketing initiatives to provide relevant solutions to clients.
• Collaborate cross-functionally to optimise service delivery and maximise client satisfaction.
• Proactively resolve disputes or conflicts in a professional and timely manner.
• Ensure compliance with company quality procedures and operational standards.
Revenue Growth
• Develop and implement strategies to drive ticket sales and revenue growth.
• Track, monitor, and adjust performance plans to maximise commercial outcomes.
• Identify opportunities to grow ticket sales through targeted marketing initiatives in collaboration with the Marketing team.
• Leading the Merchandise and Logistics team to identify and expand ancillary revenue streams through merchandise online and offline commerce.
• Leading the Client Services team to drive revenue opportunities.
Client Relationships
• Maintain executive and senior-level relationships with key clients to build strong, long-term partnerships.
• Ensure client feedback is effectively communicated to internal stakeholders to support business goals and continuous improvement.
• Facilitate presentations using Thaiticketmajor technology solutions for existing and prospective clients.
• Address client concerns promptly and ensure timely resolution of issues with appropriate follow-up.
• Maintain regular engagement with clients, including attendance at meetings and events as required.
• Be available to work outside standard business hours, including weekends, where necessary to support events and client servicing
There may be a requirement for travel to ensure ongoing engagement and servicing with Thaiticketmajor's clients and new clients. You will be required to be available to work on some weekends, including attending events on behalf of Thaiticketmajor out of hours.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Customer / Client Focus - Strong commitment to the provision of service excellence. Ensuring Thaiticketmajor's internal and external customers' needs are continually met. Maintain and build of strong customer relationships with current and future clients. Demonstrated track record in addressing complex issues and balancing internal stakeholder involvement.
Communication

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Jobcode: Reference SBJ-74nw4k-216-73-217-52-42 in your application.