Backstage Experience Team - Leader Bank Pavilion

Job Description

THE JOB

Title: Backstage Experience Team / Part-Time Seasonal
Our backstage teams have a leading role in the service experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done, is the extent to which they will care not only for our Artists and touring personnel, but for each other.

WHAT THIS ROLE WILL DO

Live Nation is seeking a Backstage Experience Team Membe r for the Leader Bank Pavilion . The position will directly report to venue management . The Backstage Experience Team will be responsible for administering various Live Nation and venue designed programs to support local production & touring personnel. The Backstage Experience Team will help to maintain back of house expectations & backstage division-wide goals while ensuring that our Artist/Crew Commitment is met or exceeded. This role will act as a hospitality focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.

Job Functions:
• The Backstage Experience Team member will maintain back of house hospitality expectations & backstage division-wide goals.
• Pre-Season - compiles a list of inventories i.e.: bath towels, hand towels, toiletries, any venue branded swag, table lamps, floor lamps, decor, etc. that needs to be ordered and sends to venue management
• Launders existing towels, organizes supplies and where all supplies are kept. Makes an overview of the season schedule to come with ideas for food trucks, activities, etc. to get approval from venue management
• Create a high-quality backstage atmosphere that is warm and welcoming to everyone.
• Ensure all areas are clean, set and warm and welcoming.
• Work with Production and venue management to coordinate with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist's and touring personnel's expectations.
• Work with venue management to help facilitat e advances.
• Where possible- wash, dry and fold laundry as well as hand and bath towels. The Backstage Experience Team will check dressing rooms periodically through the day to tidy up
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.
• Research best practices and collaborate with venue management to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
• Pre and post show walk through with checklist to make ready all backstage areas.
• Create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.

WHAT THIS PERSON WILL BRING

Qualifications:
• Must be able to maintain composure around high-profile artists/guests and work in an often hectic and loud environment.
• Extreme attention to detail is needed.
• Must have strong organizational, time management and multi-tasking skills.
• Must be passionate about providing genuine hospitality to everyone backstage.
• Proficient computer skills required including the ability to use the Microsoft
Office Suite (Word, Excel, Outlook, PowerPoint, Canva, Adobe).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
• Must be able to complete job s independently and work within a team.
• Must be able to take detailed direction and corrective feedback.
• 1 years ' plus of backstage/production/hospitality experience preferred.
• 2-3 years' plus of work experience in a comparable role preferred.
• 1-2 years' plus of leadership experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.
• Bachelor's degree in Hospitality , Communications, Marketing, Business, Human Resources, or something comparable preferred.
• Public speaking or meeting facilitation skills is a plus.

E QUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires an accommodation to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-d8en5q-3-137-188-11-42 in your application.