Backstage Experience Coordinator

Job Description

THE JOB

This role will act as a hospitality-focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season (weekdays, nights, weekends, holidays).

The Role
• The Backstage Experience Coordinator will maintain back of house hospitality expectations for touring personnel.
• Where possible- wash, dry and fold all tour laundry as well as hand and bath towels. The Backstage Experience Coordinator will check dressing rooms periodically through the day to tidy up and collect any towels to be washed.
• Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team & Venue leadership.
• Research best practices and collaborate with the Artist Services team & Venue Leadership to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
• In partnership with Production Manager prepare dressing rooms prior to tour arrival.
• In coordination with the Venue Leadership and Production Managers, co-manage any applicable backstage program budget and process vendor invoices.
• Will act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours & details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue.
• Partner with the venue's Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.
• Be knowledgeable of incoming tours and artists to create memorable experiences at our venue.

Qualifications
• Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment.
• Must have strong communication skills and strong attention to detail.
• Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
• 1-3 years of backstage/production/hospitality experience.
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 30 lbs. using proper lifting techniques.

Jobcode: Reference SBJ-gqp09m-18-221-174-248-42 in your application.