Backstage Experience Coordinator

Job Description

Backstage Experience coordinator (BEC)
White River Amphitheatre Auburn Washington

THE JOB
The Backstage Experience Coordinator (BEC) will be responsible for administering various Live Nation and venue designed programs to support local production and touring personnel. The Backstage Experience Coordinator will maintain back of house expectations and backstage division-wide goals while ensuring that our Artist Commitment is met or exceeded. This role will act as a hospitality-focused position ensuring a phenomenal experience for touring personnel backstage. This is a seasonal, hourly position. Scheduled seasonal hours will vary depending on business needs and may be scheduled up to 40 hours per week or more during peak season.
WHAT THIS ROLE WILL DO
• In partnership with the Venue Management, the Backstage Experience Coordinator is responsible for administering various Live Nation and venue designed programs to support local production and touring personnel.
• The Backstage Experience Coordinator will maintain back of house hospitality expectations and backstage division-wide goals.
• The Backstage Experience Coordinator will meet and greet the tours upon arrival to the venue and be available to assign dressing rooms and is the point of contact for all hospitality needs.
• Where possible -- wash, dry and fold all tour laundry as well as hand and bath towels. The Backstage Experience Coordinator will check dressing rooms periodically throughout the day to tidy up and collect any towels to be washed.
• Partner with local backstage catering to ensure the Artists rider requirements are met and the culinary experience exceeds the artist's and touring personnel's expectations.
• Will be the backstage brand ambassador and the face of the service culture program.
• Responsible for completing the Post Event Service Recap and analyze other venue service reports to create action plans for service improvements in partnership with the Artist Services team and Venue Management.
• Research best practices and collaborate with the Artist Services team and Venue GM to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
• Work with Production Managers and Catering Teams to help facilitate advances.
• Pre- and post-show walk through with checklist to make ready all backstage Artist and Touring crew areas and notate any damage to be repaired.
• Oversee all dressing room and bus stock, including after-show meal coordination.
• In coordination with the General and Production Manager, co-manage any applicable backstage program budget and process vendor invoices.
• Will act as the lead in maintaining metrics and sharing information with the Artist Services Team, tracking historic data on Tours and details regarding Artist choices/favorites and manage the backstage tour personnel survey and competition rate for your venue.
• Partner with the venue's Production Manager, Artist Services team and LN Tour rep to create memorable, hospitality-minded moments at every show, including but not limited to birthdays and special celebrations.
WHAT THIS PERSON WILL BRING
• Must be able to maintain composure around high profile artists/guests and work in an often hectic and loud environment.
• Must have strong organizational, time management and multi-tasking skills.
• Proficient computer skills required including the ability to use the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Possess a positive outlook, strong communication skills and the ability to engage others.
• Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
• 1 year plus of backstage/production/hospitality experience is preferred
• Has a natural interest in helping others and a heart for service.
• Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
• Must be able to lift 40 lbs. using proper lifting techniques.
• Public speaking or meeting facilitation skills is a plus.
Preferred:
3 years' work experience interacting with people in a positive environment
Experience in a live music environment or comparable role
Physical Demands/Working Environment:
Working environment is fast paced, often loud and stressful
Position requires extended periods of prolonged standing and working on your feet both indoors and outdoors
Must be able to lift or move up to 40 lbs. using proper lifting techniques
Intensely physical environment
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

STARTING PAY FOR THIS POSITION IS $25.00 HOURLY.
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The expected compensation for this position is:
$20.82 USD - $25.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-02wwm1-18-97-14-86-42 in your application.