Assistant Fan Services Mgr

Job Description

THEJOB

US Concerts is seeking an Assistant Fan Service Manager. This person will work person will work alongside our Fan Service Manger to ensure that fan is creating a once in a lifetime experience for fans.

WHAT THIS ROLE WILL DO
• Assist the Fan Service Manager in ensuring excellent customer service standards are met before, during, and after events.
• Help coordinate and supervise fan service staff to provide a welcoming and enjoyable atmosphere for all attendees.
• Assist with resolving fan concerns and inquiries promptly and professionally.
• Work closely with the operations team to ensure smooth event execution.
• Contribute to maintaining a clean and organized venue environment.
-Assist in set up and take down of each show.

WHAT THIS PERSON WILL BRING
• Must have a high school diploma or equivalent.
• Current valid CA Guard card or security license required .
• Ability to communicate effectively in English.
• Ability to effectively perform in crises and work under pressure without the loss of composure.
• Ability to memorize, recollect, and quickly retrieve relevant information .
• Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.
• Ability to walk, stand, lift at least 45 lbs., reach, pull, push, grasp and drag.
• Possess a valid driver's license and reliable transportation.
• Prior experience in customer service, preferably in the entertainment or hospitality industry.
• Ability to work flexible hours, including evenings, and weekends.
• Basic knowledge of electronics is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and work effectively in a fast-paced environment.

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/ or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.

Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-gxebjq-3-149-214-32-42 in your application.