Workplace Experience Specialist

Job Description

Summary Hulu's Talent & Organization (TAO) team is seeking a Workplace Experience (WE) Specialist who will provide support to the San Antonio Workplace Experience Team. As a WE Specialist at Hulu, you will assist the WE Manager and support TAO programs & initiatives and perform program and office administration, and coordinate vendors to help ensure best-in-class experiences in our workplaces. You will play an integral role in providing service to our Hulu team and finding opportunities to create efficiencies in our workplace and programs. The right person for this role is service oriented with superb attention to detail, a love of multitasking, and proven ability to see projects through from A-Z!What you'll do
• Have a high level of customer service, pro-actively supporting the needs of San Antonio Hulugans
• Support WE Manager by overseeing Facilities day-to-day operations, including working closely with internal and external partners
• Engage, negotiate and manage onsite vendors (both reoccurring and preventative maintenance)
• Act as regional ServiceNow and Envoy champion, including managing day-to-day ticket completion, escalating when necessary, team training, reporting, and encouraging team success in maintaining agreed-upon timelines and standards
• Support WE Manager in seating management, coordinating with partners on updating internal mapping system and resources
• Support WE Manager on buildouts, taking on smaller projects to improve office operations
• Provide other Workplace Experience program administration, including but not limited to data entry, data audits and updates
• Build and maintain physical program documentation and materials
• Develop office-wide messaging
• Maintain predetermined service level office presentation and cleanliness
• Budget tracking, expense reports, and purchasing
• Liaison with other regional WE team members internationally
• Liaison with building management in conjunction with WE Manager, acting as POC for day-to-day building maintenance issues
• Support the Workplace Experience manager with administrative duties, budget tracking, expense reports, and purchasing
• Support all onsite and offsite events in coordination with the WE Manager, and WE Assistant

What to bring
• 2-3 years of professional experience in a support or service role
• Undergraduate degree
• Ability to work independently
• Experience with corporate purchasing (Workday purchasing experience is a plus)
• Passion for customer service
• Experience with MS Outlook, Word, Excel, and PowerPoint
• Experience with Google drive programs: Google Sheets and Docs
• Highly organized and efficient
• Outstanding verbal and written communication skills
• Detail-oriented and thorough
• Strong initiative
• Positive, can-do attitude

Nice-to-haves
• Experience using ServiceNow Ticketing System
• Experience with Envoy system

Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is proud to be an Equal Opportunity Employer.

Jobcode: Reference SBJ-gpk0od-216-73-216-12-42 in your application.