BIT Production Support Specialist

Job Description

Warner Bros. Discovery, whose businesses include HBO, Warner Bros, Turner and Otter Media is a global leader in media and entertainment with businesses in television networks, film, TV entertainment, and direct to consumer offerings and uses its industry-leading operating scale and brands to create, package, and deliver high-quality content worldwide through multiple distribution outlets.

Your New Role...

The Deskside Support team supports the on-going needs of providing technical assistance to Warner Bros. Discovery end user for a wide range of simple to complex hardware and software related issues. The team works collaboratively with other departments with a goal of providing responsive and effective service, provides personalized assistance, resolving user needs ensuring high standards of customer service. The Deskside Support team provides strategies and determines direction for solutions using current and emerging technologies through research and proactive approach to support technologies aimed to improve stability, usability and operability of the company's end user technologies.

Your Job Accountabilities...
• Responsible for providing 1st and 2nd level desktop support to Warner Media Senior executives as well as non-executives population.
• Provide personalized assistance, resolving software, hardware, mobile and network connectivity issues; providing fast and accurate responses to user requests, ensuring high standards of customer service.

Qualifications & Experience...
• Ability to interact professionally across all organizational levels
• 3-5 years of desktop support experience
• Strong customer and organizational skills with an attention to detail
• Effective time management skills
• Ability to work effectively with immediate team (good team player)
• Ability to multi-task and prioritize work effectively in a fast-paced environment
• Excellent verbal and written communication skills
• Willingness to work flexible hours and occasional weekends and holidays.
• Knowledge of Dell, Apple PC and peripherals patching and repair
• Experience troubleshooting Windows 10, Microsoft Office, Internet Connectivity, and virus issues.
• Basic expertise with software scripting, packaging deployment and asset management

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at recruitadmin@warnermedia.com.

Jobcode: Reference SBJ-gknwnp-3-22-171-136-42 in your application.