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Full Time Job

Affiliate Support Specialist

HBO

Silver Spring, MD 02-29-2024
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
Affiliate Support Specialist
Our Team
The US Affiliate Team is responsible for distributing WBD's entire US network portfolio, including Discovery Channel, HBO, TNT, CNN, TBS, HGTV, TLC, and Food Network. The group is also responsible for partner relationships in Canada and works with global teams as necessary.

The Role
Selected candidate will have primary responsibility for supporting the Operations, Distribution and Marketing teams in maintaining accurate customer lifecycle data, providing affiliate technical support, and fulfilling standard and ad hoc data requests.

Responsibilities:
• Process new launches and signal authorization. This includes but is not limited to working with customers and internal teams to verify and input accurate information for new and existing affiliate network services.
• Generate analytical reports from internal and external data sources including SNL Kagan. Deliverables include but are not limited to sales reports, subscriber market distribution analysis and signal distribution.
• Complete month end close tasks by due date with a high level of accuracy, to support reconciliation of subscriber launch, billing and signal data.
• Research and complete affiliate change requests from Sales Compliance related to acquisition and divestiture, service level updates, launch data, etc.
• Special projects – support special projects such as network satellite realignments and business systems data integration.
• Manage group email account and handle affiliate calls and technical inquiries daily.
• Maintain data integrity by identifying and correcting customer information.

Requirements:
• This person must have the savvy, drive, energy and commitment to drive new revenue
• Strong analytical, written and verbal skills are required.
• 1 + years professional experience with data analysis and data entry required.
• Candidate must be articulate, extremely detail-oriented, strong organizational skills, and have the ability to manage multiple tasks simultaneously under tight deadlines.
• Strong interpersonal, communication and customer service skills required.
• Proficient in Excel required – formulas, pivot tables, etc.
• Bachelor's Degree in a related field or equivalent work experience.
• Previous experience with reporting tool desirable (e.g. Microstrategy BI, Power BI, or Tableau etc).
• Cable industry experience a plus but not required
• Position may be required periodic shift hours to monitor blackouts and signal integrity
• Must have the legal right to work in the United States.

If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.

Jobcode: Reference SBJ-d8ev26-3-238-235-248-42 in your application.