Manager, Ticket Operations - USFL

Job Description

JOB DESCRIPTION

FOX Sports is searching for a Ticket Operations Manager to join the USFL Team. The role will work in conjunction with the Ticket Sales and Marketing Teams and manage all operational aspects of ticket sales efforts.

The USFL is an American football league, owned by FOX Sports, that delivers high-quality, innovative professional football played in the spring and early summer. There are eight teams, split into two divisions. Each team plays a 10-game schedule followed by 4-team semifinals and a championship game. FOX Sports is an official broadcast partner of the USFL and will air games on a weekly basis.

A SNAPSHOT OF YOUR RESPONSIBILITIES
• Represent USFL as the primary contact with our ticket vendor
• Lead the creation, development, and maintenance of ticketed events
• Assist with creating, managing, plans, packages, group offers, promo codes, and other ticketing system programming needs
• Create new offers as needed
• Collaborate with our ticket vendor to update event information and troubleshoot issues
• Make recommendations on how to set up the most consumer friendly offers to generate sales
• Manage and maintain stadium seating inventory for all ticket types
• Coordinate with the Sales department on seating inventory for games, ticketing, fulfillment, and service needs of all premium ticket holders
• Manage internal requests for ticket purchases, ticket reprints, and Will-Call
• Monitor ticket sales to determine appropriate staffing levels necessary for game days and communicate with venue
• Set internal comp request procedures and guidance for staff/teams
• Provide timely reporting
• Serve as a point of contact for all ticket related questions
• Liaise with venue box office staff

WHAT YOU WILL NEED
• 3+ years of sports team ticket sales and operations experience, preferably in a Box Office or Ticket Operations role
• Experience and working knowledge of ticketing systems
• Working knowledge of setting up entire team seasons with prices, packages, discounts, offers, etc.
• Experience using creative solutions to move distressed inventory
• Strong initiative and work ethic and ability to function without supervision
• Ability to perform well under pressure in a fast-paced environment
• Capability to manage a high level of detail across multiple projects and to prioritize efficiently
• Strong communication and customer service skills
• Ability to work nights, weekends, and holidays as needed
• Ability to travel is a must

NICE TO HAVE BUT NOT A DEAL BREAKER
• Bachelor's degree
• Ticketmaster Archtics experience



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At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company's success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.

Click here to learn more about the diverse communities of people behind our brands.

Pursuant to state and local pay disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience, and location is: $19.25-23.25 per hour. We provide Freelancers with healthcare and 401k after they meet eligibility criteria and any State required time-off, in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

Jobcode: Reference SBJ-rzj7pq-18-219-132-200-42 in your application.