Industry Ticketing Assistant

Job Description

Company: Festival Republic

Department: Ticketing

Location: London and onsite as required

Reports to: Head of Ticketing

Working Hours: Full time, Mon-Fri plus onsite working as required

Contract Type: Fixed term, expected duration, 8 months

Role Description

To maximise ticket sales and revenue to Industry Guest Ticketing Clients and Personal referrals by providing effective ticketing information and advice; and proactively managing inventory, financial reporting, and sales support. This position involves a high level of responsibility involving Festival and Venue based events.

You will be working on events such as Reading & Leeds, Latitude, Wireless, Download, and various other high profile day festivals and events over the summer.

Who you are

Competencies / Skills / Knowledge / Experience
• Good working knowledge of Microsoft Office including Excel and Word.
• Adept in using online platforms. Previous experience of using reporting tools and programs to write and manage reports would be an advantage. Accurate record keeping and financial reporting required.
• Role entails dealing with promoters, record companies, agents, VIPs, media personalities, and others so interpersonal and customer relation skills must be excellent as must discretion and professionalism.
• To abide by and contribute to the Festival Republic's Equal Opportunities policy.
• Excellent numeracy skills with exceptional attention to detail and proficiency in using excel at intermediate or above level
• Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Executive board-level

Behaviours

The following attributes determine how the role will be carried out and are required to be a success
• Proactive and demonstrates initiative, drive and commitment to achieve objectives
• Uses interpersonal skills to establish excellent rapport and working relationships
• Self-motivated and takes ownership for personal and technical skills development
• Well organised, deadline focused and adept at prioritising workloads
• Combines analytical thought with creativity to excel at problem-solving
• Maintains good commercial awareness, proven ability to maximise sales and understands business drivers

You may have experience in the following roles: Box Office Assistant, Ticketing Call Center Operator, Casual Festival Worker

What the role includes
• Utilise a self-service, company-provided ticketing platform to build Industry Ticketing Events to mirror the guest / GA ticket types available for each individual show.
• Update and e-mail out Industry Ticket Order forms to record companies and past purchasers from existing distribution lists
• Seek approval for unsolicited requests with the relevant event ticketing manager
• Answer all questions promptly and amend all orders as required, subject to availability
• Log all ticket orders on the relevant guest sales log sheets
• Raise invoices for orders to be paid by BACS and update the invoice spreadsheet accordingly – chase payments after 14 days if not received. Raise POs if required by purchasing company.
• Ensure all payments have been received before valid tickets/barcodes are made available to purchasers
• Distribute tickets along with guest arrival information specific to each festival
• Liaise closely with the Guest Ticketing Department to ensure all paid and comp tickets can be dispatched together
• Chase and collate all ticket names forms for the Guest ticketing department
• Be available during the show if needed to process on site orders and payments
• Raise VAT receipts post-event for all orders which request them
• Ensure the e-mail distribution lists are left up to date with correct contact details ready for the following year
• Should all the pending Industry Ticket order tasks be completed for each show, during quieter periods you may be asked to assist with other tasks within the Ticketing department, but the Industry Ticket orders must always take priority
• Assist on-site at events for which you are not required to provide Industry Guest Ticketing services and provide support to / follow the direction of the Event Ticketing Lead.
• Any other reasonable duties as directed by management

The Company

Festival Republic is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

Jobcode: Reference SBJ-d94337-216-73-216-0-42 in your application.