Festival Passes Assistant

Job Description

Company: EP Republic Ltd (Festival Republic)

Location: Grand Canal Square, Dublin

Reports to: Accreditation Coordinator

Working Hours: 10am – 6pm with additional weekend and onsite working throughout the festival season as required

Contract type: Fixed-Term Contract expected duration until end of September 2023

Role Description

With a key focus on Malahide Castle Concerts and Electric Picnic, the Passes Assistant role is predominately administrative, providing support to the Licensing Co-ordinators and is therefore a key part of the planning team for the events. The main aim is to assist in completing tasks and meeting deadlines for each of the events.

Who you are

Competencies / Skills / Knowledge / Experience
• Excellent written and verbal communication skills
• A real understanding of top-quality customer service and the drive to always deliver
• Exceptional attention to detail
• Organisational and administrative skills
• Knowledgeable in Microsoft Office programs including Word and Excel
• Ability to work as part of a team

Demonstrable aptitude for:
• Detailed work
• Joined up thinking
• Ability to prioritise and meet deadlines
• Working under pressure / in a pressurised environment

Behaviours

The following attributes determine how the role will be carried out and are required to be a success:
• Level-headedness
• Accuracy
• Joined up thinking
• Ability to prioritise
• A proactive approach to problem solving

What the role includes
• Managing the Passes Office at various events under the guidance of the Accreditation Co-ordinator, ensuring a smooth and professional operation.
• Reporting to the Accreditation Co-ordinator, Production Office and/or the Event manager
• Delegating accreditation duties to the Accreditation Cabin Staff and supporting them in the fulfilment of their role in the absence of Accreditation Co-ordinator.
• Collating, chasing and reviewing all pass requests.
• Using our online accreditation system to ensure all passes are correctly issued and logged.
• Ensuring our passes database is continually monitored and updated. This database must be finalised before you leave site.
• Trouble-shooting issues as and when they occur.
• Providing a professional, friendly and helpful service to all those you meet.
• Conducting a stock check of all accreditation and communicating any issues to the Accreditation Coordinator as they arise.
• Ensure a thorough understanding of all pass types and restrictions that apply.
• Overseeing the creation, counting, allocation and packing all accreditation including wristbands and laminates.
• Working closely with the Event Manager for approval on accreditation requests. Only the Event Manager and Premises License Holder can approve accreditation requests.
• Responding to all queries and changes in a professional and timely manner.
• Managing the passes inbox and responding to all emails received.
• Overseeing the signing out process of all passes and ensuring all sign out sheets are recorded and filed.
• Ensuring updates as well as areas of concern are notified as soon as possible to the Event Manager.
• Ensuring strict confidentiality and security of the Passes Office.
• Any lost/found, stolen, confiscated or potential counterfeit accreditation is reported to the Event Manager and Event Control immediately.
• Any tasks given from the Accreditation Co-ordinator and/or Event Manager.
• Ad hoc duties as and when required.

The Company

Festival Republic is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management. #FestivalRepublic

Jobcode: Reference SBJ-g3b0kx-216-73-216-117-42 in your application.