Disabled Access Coordinator

Job Description

Company: Festival Republic

Location: St John Street, London

Reports to: Access Planning and Delivery Manager

Working Hours: Full-time, permanent. During festival season you will be working on-site, including weekends.

Role Description

This role covers all aspects of Disabled Access at Live Nation/Festival Republic Festivals in the UK.

The overriding goal of this role is to ensure that all our events are accessible to all customers.

At Festival Republic we have a Disabled Access Team and the Disabled Access Coordinator is part of that team.

Who you are

You may have experience in the following roles: w orking in disabled access, festival production or a customer service role.

Competencies / Skills / Knowledge / Experience
• Demonstrated experience or interest in the wider subject of disabled access and the issues affecting disabled customers
• Some knowledge of current disabled access legislation and/or disability awareness training
• The role involves extensive customer interaction, primarily by email, so good communication skills, grammar and spelling is essential.
• The role involves a considerable amount of administrative work, so attention to detail and a good working knowledge of Excel and other software would be required
• Multi-tasking experience with examples of working on multiple projects consecutively

Behaviours

The following attributes determine how the role will be carried out and are required to be a success
• A customer-centric attitude and ability to deal calmly with personal and emotive communications
• A highly organised person that can work on multiple events at one time, and keep a clear head throughout
• A confident communicator who can address customers, production crew, volunteers
or contractors appropriately

What the role includes
• Planning, writing, and reviewing all aspects of disabled access information for all festival websites, customer information sheets and newsletters
• Administration of the disabled access application system for all disabled customer enquiries and applications, ensuring timely and appropriate responses and managing all feedback
• Processing all disabled access requests and PA/carer/companion ticket applications from our application scheme
• Manage the Disabled Customer Database where applicable to include sending festival updates, newsletters, and application closing date reminders.
• Liaising with event production teams to ensure that all disabled access facilities are booked in advance, and are installed correctly on site and to the agreed location and specification
• Maintaining an up-to-date list of the numbers of access customers attending each festival and sharing that list weekly with the Event Manager for each festival
• Recruiting and managing on-site Disabled Access Team for each festival to run the Customer Check In, manage the Information Tent and all campsite and arena accessible facilities
• Liaising with our sponsorship team pre-event to ensure that all sponsor installations are accessible to all customers
• Deliver on-site briefings to the access team, stewards and security
• Liaising with our access partners such as Attitude Is Everything and Performance Interpreting and planning on-site activities
• Debrief and review every festival with the access team and the production team.
• Produce a debrief and improvement plan for each festival
• Looking at ways to constantly improve and expand the services and facilities offered to our disabled access customers

The Company

Festival Republic is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

APPLICATION DEADLINE: 09 November 2021. We revise the right to close applications at any time.

Jobcode: Reference SBJ-rejn75-18-219-198-219-42 in your application.